About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com. 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Main Purpose of Job

Responsible for the Functional support tasks of the SAP modules in the ERP Centre of Excellence Function.   To assist in user support, Finance projects and new scope item management for the SAP ERP solution.

Key Performance Areas:

• Strategic Impact
• Budgets / Profitability
• Differentiators of this role
• Management of SAP Calls
• Work with other consultants, from SAP to resolve calls
• Interacting with Clients through meetings, calls and emails
• Ensuring all calls waiting in customer are followed up and closed
• Resolution of User queries / Client Service Excellence
• Work with other consultants, from SAP to resolve calls
• Interacting with Clients through meetings, calls and emails
• Ensuring all calls waiting in customer are followed up and closed
• Review Daily internal Dashboard and email queues
• Support Finance, Procurement, Blackline and Budgeting and Forecasting solutions
• Performing Testing
• Conduct User Acceptance Testing
• Attend Community of Practice meetings with Business
• Monitor and manage all error logs on the system (finance modules
• Performing User Acceptance testing
• Resolving UAT queries
• Preparing Test Scripts
• Conducting Integration testing with other Modules
• Perform regression testing for new Release Upgrades
• Builds business relationships with clients
• Understands Business requirements and business issues
• Performing Adhoc data and process audits
• Reviewing processes to ensure efficiencies
• Review Error logs
• Resolve error logs
• Escalate to senior consultant if cannot resolve
• Conducting adhoc data quality audits on specific areas
• Notification of issues to the SAP Senior Consultant
• Conducting Monthly checks on all aspects of data
• Review of Error logs and recommendations
• Notification of issues to the Senior Consultant
• Use Technical development skills to update functionality in SAP and activate new scope items
• Liaise with SAP on New scope modules
• Liaise with Business to test and do a change control for Production
• Log a call on Service Now
• Make sure all artefacts are attached to the call
• Get Business Process owner approval
• Attach all test scripts
• Make the changes to production
• Set up the templates for Finance for the budget and forecast process
•  Work with other SAP CoE team to resolve queries

Conducting ERP Module training when requested

Assisting the ERP Senior Consultant on SAP training

Perform Research on New Scope items and Innovation of new RPA (Robotics and Digital insights)

• Review articles on SAP websites
• Attend SAP Webinars
• Be involved in Value realisation workshops with SAP experts and Business Process owners (senior level
• Uses information through research, documentation, standard processes, provide output for assimilation into the engagement deliverables
• Raises ideas to address issues in area of expertise that may enhance / renew service offerings to client

  Project work – Unit Testing for the project    

• Attend project status update calls
• Attend project workshops
• Perform testing on the solution to ensure aligned to business requirements
• Communicates regularly with Project Manager and team members on status of own deliverable.    

Problem Solving

• Evaluates the nature and complexity of problems dealt with in the job and information as well as alternative solutions that can be applied
• Needs to look at all possible options to resolve complex issues

Pressure from work

• Evaluates the amount of pressure in a job in terms of the variety and type of work done and the time available to do it
• Performs many different activities each day and no-day is the same
• Multi – tasks between Projects, user queries, Monitoring, development and a lot of different platforms such as
• SAP Finance
• SAP Procurement
• Concur for Expense Management
• Blackline for Balance Sheet reconciliations

·     SAC for Budgeting and Forecasting

·     Evaluates the influence or impact that the job’s normal activities have both inside and outside the organisation

·     Impact on other Business Units

·     Africa Wide (West and East)

·     Impact on Vendors as well

·     Global Deloitte impact as global reporting

Minimum Qualifications

• Degree (3 years) or National Diploma in IT related course, Previous SAP experience, background in Finance with business or IT

Desired Qualifications

Educational Qualifications

•  The stated minimum qualifications plus an understanding of the IT environment

Minimum Experience

• At least two years IT experience and 3 years Functional knowledge in at least 1 key module of SAP ERP such as Finance, Procurement or Engagement Management.  Knowledge in the specific Process Area

Desired Experience

• At least four years IT experience, 3 years working knowledge of the business

Talent Standards - Support Staff Capabilities:

Living our Purpose:         Identifies and embraces our purpose and values and puts these into practice in their professional life

Influence:                 Builds relationships and communicates effectively in order to positively influence peers and other stakeholders

Performance drive:         Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results

Strategic direction:         Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities

Talent development:       Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Professional Capabilities

Knows the business and industry:          

Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results:      

Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects:

Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems:           

Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk:                        

Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity:            

Is adaptive and flexible in the face of change and ambiguity

Technical Competencies

•     Technical expert in specific functional area

•     Demonstrated capability in interaction at all levels, briefing, analysis and project management skills

•     Experience in drafting and delivering presentations

•     Good report writing skills

•     Sound financial knowledge and understanding

Behavioural Competencies

•     Excellent communication skills, both written and verbal

•     Good interpersonal and relationship building skills

•     Mentorship and coaching ability with desire to develop self and others

•     Strong client delivery focus

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.