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About the Division

The value that Deloitte Risk Advisory Africa creates for organisations is synonymous with operational excellence. Deloitte Analytics is the practice of using data to drive business strategy and performance. It includes a range of approaches and solutions, from looking backward to evaluate what happened in the past, what is happening right now and then what could happen in the future.

Deloitte Analytics spans all of the Deloitte functional businesses to address a continuum of opportunities in Information Management, Data Ops and Analytic Insights. By understanding decision-makers’ roles to maximise analytics value, Deloitte turns everyday information into useful and actionable insights.

We assist our clients in solving a wide variety of data related problems and define strategies for them to better manage, interpret and monetize their data assets. We are the leaders in analytics both globally and in South Africa and work across all the big companies, with a large focus on financial services and a strong footprint into the rest of Africa.

The main purpose of the job is to support the Engagement Manager in delivery of data and analytics services to our clients  (remotely or on site).The job role entails the following:

·       Contribute to customer centric analysis across domains such as Customer value management, Loyalty design and Experience design

·       Lead the data collection and exploratory data analysis (EDA) process

·       Translate technical concepts into business understanding and value

·       Leveraging research data and information to proactively identify new business opportunities and collaborate with internal team to realize these opportunities

·       Contribute to the design of analytics solution and delivery of the implementation

·       Communicate research findings and recommendations in clear, concise, and compelling ways and influence leadership through data driven insights

·       Development, testing and implementation of analytics solutions within the customer domain

Technical Competencies

·       1 - 2 years’ experience within the customer domain working on delivery of analytics and insights supporting all aspects of the customer journey, (Acquisition, Engagement, Retention) preferably within a B2B or B2C context

·       Strong analytical skills with the ability to effectively define business issues

·       2+ years’ experience working on SQL and some knowledge of programming or scripting skills (Python, Spark, etc.)

·       Experience with statistical analysis programs (SAS, SPSS, R, etc.) and customer focussed, Advanced Analytics techniques (customer segmentation, propensity modelling etc)

·       Descriptive analytics (ability to extract insights and trends from data based on requirements)

·       Proven ability to collaborate and work cross-functionally

·       Detail orientated, with the ability to prioritize and deliver on projects in a timely fashion

·       Salesforce and/or MS Dynamics365 experience would be advantageous

·       Cloud Data Engineering & Analytics (Azure, AWS, GCP) would be advantageous

Preference will be provided to candidates with certification / degrees in:

·       Statistics, maths, economics, psychology or other related field

·       information technology or business informatics

·       computer science, engineering or related qualifications

·       technology specific certifications

·       analytics specific certification

Experience

2 – 3+ years working experience in Analytics

2+ years’ experience working within the customer analytics domain.

Behavioural Competencies:

•             Continuous learning mindset

•             Curiosity

•             Excellent communication skills, both written and verbal

•             Consistently delivers high quality work

•             Ability to meet deadlines (reliable and dependable)

•             Able to Multi-task

•             Demonstrates readiness to take decisions

•             Displays initiative and takes accountability for delivery of own work

•             Supervises and monitors adherence to deadlines for self

•             Ability to prioritize competing responsibilities as per their urgency and importance