Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About the Division

The value that Deloitte Risk Advisory Africa creates for organisations is synonymous with operational excellence. Deloitte Analytics is the practice of using data to drive business strategy and performance. It includes a range of approaches and solutions, from looking backward to evaluate what happened in the past, what is happening right now and then what could happen in the future.

Deloitte Analytics spans all of the Deloitte functional businesses to address a continuum of opportunities in Information Management, Data Ops and Analytic Insights. By understanding decision-makers’ roles to maximise analytics value, Deloitte turns everyday information into useful and actionable insights.

We assist our clients in solving a wide variety of data related problems and define strategies for them to better manage, interpret and monetize their data assets. We are the leaders in analytics both globally and in South Africa and work across all the big companies, with a large focus on financial services and a strong footprint into the rest of Africa.

The main purpose of the job is to act as or support the Engagement Manager in delivery of data and analytics services to our clients (remotely or on site).The job role entails the following:

·       Devising actionable strategies from customer insights in support of domains such as Customer value management, Loyalty design and Experience design

·       Bringing the consumer perspective to marketing decision making by executing market analysis and research to provide insights and recommendations

·       Identifying ideal methodology and providing oversight on the data collection process and analytic work plan to ensure all available information is generated to support business needs

·       Leveraging research data and information to proactively identify business opportunities and gaining internal support to act upon these opportunities

·       Develop new methodologies and processes to generate insights that can scale

·       Communicate research findings and recommendations in clear, concise, and compelling ways and influence senior leadership through data driven insights

·       Lead and mentor junior members of the team

·       Accountability for deliverables and feedback to manager and stakeholders

Technical Competencies

·       Knowledge and experience within the customer domain working on and leading teams in delivery of analytics and insights supporting all aspects of the customer journey, (Acquisition, Engagement, Retention) within a B2B or B2C context

·       Experience leading cross-functional customer strategies or providing consulting/advisory services to executive leaders

·       Strong analytical skills with the ability to effectively define business issues

·       Strong SQL skills and some programming or scripting skills (Python, Spark, etc.)

·       Experience with statistical analysis programs (SAS, SPSS, R, etc.) and customer focussed, Advanced Analytics techniques (customer segmentation, propensity modelling etc)

·       Descriptive analytics (ability to extract insights and trends from data based on requirements)

·       Proven ability to collaborate and work cross-functionally

·       Detail orientated, with the ability to prioritize and deliver on projects in a timely fashion

·       Salesforce and/or MS Dynamics365 experience would be advantageous

·       Cloud Data Engineering & Analytics (Azure, AWS, GCP) would be advantageous

Behavioural Competencies:

•             Continuous learning mindset

•             Curiosity

•             Excellent communication skills, both written and verbal

•             Consistently delivers high quality work

•             Ability to meet deadlines (reliable and dependable)

•             Able to Multi-task

•             Proven application of providing guidance to junior members of the project team

•             Demonstrates readiness to take decisions

•             Displays initiative and takes accountability for delivery of own work

•             Supervises and monitors adherence to deadlines for self

•             Ability to prioritize competing responsibilities as per their urgency and importance

Minimum Qualifications       

Preference will be provided to candidates with certification / degrees in:

·       Statistics, maths, economics, psychology or other related field

·       information technology or business informatics

·       computer science, engineering or related qualifications

·       technology specific certifications

·       analytics specific certification

Minimum Experience

7 years working experience.

Management experience.

5 – 6 years’ experience working within customer analytics within B2B or B2C. Prior consulting experience preferred