Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 345,000 people make an impact that matters at www2.deloitte.com.

Deloitte is dedicated to providing value added solutions to our clients. We take pride in our reputation for providing a globally consistent quality service, an integrated approach and world-class expertise. Deloitte is renowned for its innovative and collaborative culture, where talented people work closely with like-minded individuals to achieve collective success.

Deloitte East Africa provides seamless cross-border services to multinationals, large national enterprises, small and medium sized enterprises and the public sector, across three (3) countries in the region: Kenya, Uganda and Tanzania.

A career with Deloitte offers you the opportunity to engage with and work alongside leading corporations within the East African region, and an opportunity to start and grow your career within a dynamic and rewarding environment. You will get the support, coaching and training needed to advance your career in Kenya and within the East Africa market.

What impact will you make?

At Deloitte we have a clear purpose, to make an impact that matters to our clients, our colleagues and our communities while you thrive in a dynamic culture of inclusion, collaboration and high performance. From professional development to leadership opportunities and career advancement, we empower our people to be their very best - because that’s how you make an impact.

About the Department

Deloitte’s Consulting is about making positive change happen. If you’re ready to innovate and transform, Deloitte can help you imagine, deliver, and run your future. Consulting helps guide clients to the best possible business decisions. Whether they’re facing a specific problem or grasping new opportunities, from technology innovations to operational transformation. You’ll help them shape the ideas, strategies and actions they need to succeed, now and for an ever-more-digital future. You’ll work collaboratively on every project. And have opportunities to work with all kinds of organizations, from start-ups to government departments to major international brands. Developing a wide set of skills and knowledge, your career will be as fascinating and rewarding as it is impactful.

We currently have an exciting opportunity for a dynamic person to join our Consulting team as a Quality & Risk Management (QRM) Manager. This position will be based in our Nairobi office in Kenya.

Main purpose of the job

The successful candidate will:

• Provide support and oversight to the teams delivering International Donor Organization (IDO) projects with a focus on USAID projects across Africa.
• Liaise with client delivery teams and Quality, Independence, Risk & Reputation team to identify potential risks throughout the project lifecycle and help to mitigate risks as they arise.
• Advise leadership on potential quality and risk management issues and ensure compliance with contract terms, USAID and US Government rules and regulations, internal risk management policies and procedures and provide guidance and monitoring of risk mitigation activities.
• Interpret contract requirements and obligations and provide guidance to engagement teams as they serve as a trusted advisor to client service delivery teams.
• Conduct periodic risk reviews of specific projects and help to identify trends across projects and propose mitigation measures.

Manage the implementation of the strategic imperatives in line with USAID client account strategy relating to:

• Implementation of change initiatives within designated area;
• Management of the implementation plan on a regular basis with the team;
• Monitor skills level in the team relating to the required outputs and assisting as necessary;
• Clear and regular communication with partner and teams on implementation status;
• Support leadership in carrying out risk analysis on a regular basis for ongoing projects;
• Build professional relationships within service lines to understand business needs in areas of responsibility;
• Generate and implement innovative ideas and solutions within area of responsibility in collaboration with team members to enhance quality control and risk management;
• Recruit, mentor and guide team members and share expertise and knowledge on an ongoing basis;
• Identify areas of development for the team and provide suggestions on how to address them;
• Develop strong working relationships with the team to ensure retention;
• Delegate appropriately and encourage the team to share their expertise and knowledge;
• Act as coach/mentor ensuring effective guidance in development and career growth;
• Provide input into the annual budget to the Business Unit Leader;
• Manage expenditure within the team and ensure time and expenses are submitted timely; and
• Monitor cost of quality, profitability and unbillable costs and identify risks.

• A Bachelor’s degree in Law, Business Administration, Procurement, Finance, Accounting, International Trade or other relevant field.
• Project Management Professional (PMP) Certification.
• Significant USAID client delivery experience.
• USAID / US government experience; minimum 6 years of experience and at least 3 years in USG /USAID contract management.
• Demonstrate thorough understanding and practical application of FAR, AIDAR, and other regulatory requirements, including expertise in various contracts types and sub contract management. 

• Excellent communication skills, both written and verbal.
• Effective interpersonal and relationship building/people management skills.
• Good mentorship and coaching ability with desire to develop self and others.
• Adaptable, managing change and ambiguity with ease.
• Sound problem solving ability.
• Demonstrated leadership skills.
• Good networking skills.

Technical Competencies

• Sound industry and business knowledge.
• Excellent report writing skills.
• Sound business acumen.
• Focus on quality and risk.
• Well-developed computer user skills.
• Good project management and planning skills.
• Strong negotiation skills and commercial sense.
• Experience in implementation of technology solutions;
• Advanced understanding of USAID rules and contract negotiation and management.

Your role as a leader

At Deloitte, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Leadership Capabilities

Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.

Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.

Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.

Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Talent development - Develops high-performing people and teams through challenging and meaningful opportunities.

Why Deloitte?

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.

Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value differences, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.

Our purpose

Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters

Recruiter Tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do research to know some background about our firm and the business area you are applying to.

If you meet the above requirements, please visit our website and apply online: Deloitte East Africa Careers portal.

Your details will be treated with confidentiality and will not be shared with any third party.

Closing date: 14 October 2022.

We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.