Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

• Plan, implement and evaluate HR initiatives that support the Business Unit in achieving its strategic objectives.
• Implement HR policies & procedures (standardisation & governance).
• Develop an advisory relationship with the Business Unit.
• Implement change management principles in support of organisational change which impacts our people.

Differentiators for this specific role

• Supports leadership and business with strategic staffing, including manpower planning, talent inventory, and succession planning.
• Ensuring that the performance management process is understood by all the business and that KPC’s align to the business strategy.
• Ensuring that all roles within the Business Unit have role descriptions and that they have been graded.
• Working with Reward specialist to recommend salary bands
• Communicating the reward strategy to the BU and employees
• Ensuring that relevant processes are in place to guarantee data integrity and that HR admin is completed in accordance with defined  standards
• Advising business on misconduct, incapacity and operational requirement issues in accordance with legislation and firm policy & procedures; and facilitating the resolution of issues that arise without setting a dangerous precedent or exposing the firm to undue risk
• Displays self-awareness and insight into areas of strength and development; and works with team leader and coach to construct suitable development plan for implementation
• Participate in and contributes to firm-wide T&T projects with a view to assist in the design of processes, best practices, etc.
• Support/ lead rollout of Service line specific streams/ projects.
• Global Performance Experience
• Employee Wellbeing initiatives
• DEI initiatives
• Service line life-cycle projects

Key Performance Areas:

Strategic Impact

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:
  • → Provides support to management in the implementation of change initiatives
  • → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines
• Develops relationships with peer group at client to understand their business
• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client

Client Impact: External / Internal

• Independently delivers quality work within area of expertise, within deadlines
• Provides client/s with sound professional advice and support on issues arising within area of expertise without reference to superior
• Applies solutions to technical issues that arise within area of expertise, with minimal input from management
• Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients
• Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise

Operational Effectiveness

• Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these
• Independently delivers on designated tasks within area of expertise
• Provides line manager with detailed reporting on status of deliverables on a regular basis
• Manages risk in area of engagement in alignment with Deloitte policies and processes
• Reviews own work prior to submission to ensure quality and provide guidance to junior team members on quality standards

Development/Growth of Team

• Shares expertise and knowledge with team members
• Actively works to address development areas identified
• Coaches / mentors junior team members of the team
• May act as coach to junior staff within the Service Line

Budgets / Profitability

• Effective use of time, equipment and resources

Minimum Qualifications

• Relevant Degree

Minimum Experience

• 5 years’ working experience within the relevant HR function
• 2 years at Consultant level within the function

Technical competencies

• Technical expert in specific functional area
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
• Experience in drafting, facilitating and delivering presentations
• Good report writing skills
• Sound financial knowledge and understanding
• Strong Microsoft excel skills with an emphasis on Analytics and insights, excel and power point.

Behavioural competencies

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability
• Good business acumen

Talent Standards: Senior Support Staff Capabilities

• Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
• Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
• Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
• Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Note:

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.