Risk Advisory – Risk Services Manager

About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 345,000 people make an impact that matters at www.deloitte.com

Deloitte is dedicated to providing value added solutions to our clients. We take pride in our reputation for providing a globally consistent quality service, an integrated approach and world-class expertise. Deloitte is renowned for its innovative and collaborative culture, where talented people work closely with like-minded individuals to achieve collective success.

Deloitte East Africa provides seamless cross-border services to multinationals, large national enterprises, small and medium sized enterprises and the public sector, across three (3) countries in the region: Kenya, Uganda and Tanzania.

A career with Deloitte offers you the opportunity to engage with and work alongside leading corporations within the East African region, and an opportunity to start and grow your career within a dynamic and rewarding environment. You will get the support, coaching and training needed to advance your career in Uganda and within the East Africa market.

What impact will you make?

At Deloitte we have a clear purpose, to make an impact that matters to our clients, our colleagues and our communities. From professional development to leadership opportunities and career advancement, we empower our people to be their very best - because that’s how you make an impact.

About the Department

 The value that Deloitte Risk Advisory Africa creates for organisations is synonymous with operational excellence. We maximize the performance of our clients’ internal business operations by identifying, predicting, resolving and mitigation imminent threats through our five key risk areas- Strategic and reptation risk, regulatory risk, Financial risk, Operational risk and Cyber risk. These five business areas work in unison to provide integrated solutions unique to the organisational requirements of any business.

The Risk Advisory Function integrates powerful and practical solutions in cyber security, strategy, regulation and controls, backed by deep business knowledge across multi-disciplinary teams. We to help our clients build trust, resilience and security, shaping responsible businesses that can sustain and grow in an increasingly unpredictable world.

Deloitte (Uganda) Limited currently has an exciting opportunity for a dynamic person to join our Risk Advisory – Risk Services team as a Manager. We are looking for an innovative, dynamic, agile, driven, engaging and proactive individual to take our Risk Advisory business to the next level. This position will be based in our Kampala office in Uganda.

 Click here to read more about our Risk Advisory practice.

Main purpose of the job

The incumbent will support the Associate Director in delivery of services to/at client premises on delegated engagement/project to promote our leadership capabilities which are living our purpose, influence, performance drive, strategic direction and talent development. 

The role will provide an opportunity to help tackle complex business problems faced by Organizations through exposure in the following areas:

·       Accounting and Internal Controls;

·       Regulatory & Compliance Services;

·       Information Technology Assurance;

·       Cyber & Strategic Risk; and

·       Data Analytics.

The role provides exposure to working with diverse teams and clients; supports the leadership team with marketing and sourcing for new clients; scheduling jobs/ assignments and leading client planning meetings, allocation of tasks to team members, first level review of work papers, ensuring timely delivery of client reports, billing and collections.

This is also an opportunity to sharpen the candidate’s leadership, analytical and business skills while working as part of the Risk Advisory team, which is committed to helping clients build trust, resilience and security, shaping responsible businesses that can sustain and grow in an increasingly unpredictable environment.

As a Manager, the staff member will be required to:

·       Perform the core tasks associated with each of the above services and lead/ supervise diverse teams in their execution.

·       Research on innovation and trends related to the business, industry and economy and use acquired information to enhance service offerings.

·       Contribute to the regional and business area winning business strategy and targets.

·       Manage own work against project plans to ensure a superior client experience; and

·       Support the identification of prospective business development opportunities. 

What you will do

 ·       Track outputs against Service Level Agreement and report to Senior Manager on any unforeseen issues arising;

·       Seek to identify additional sales opportunities in client business;

·       Assist in the preparation of proposals/tenders and presentations on request;

·       Is a support resource in planning of sales presentations and client negotiation teams for new and retained business;

·       Develop market network in business and build relationships that generate leads;

·       Build relationships across Deloitte service lines to understand broader offerings and seek opportunities for cross-selling;

·       Generate innovative solutions on projects/engagements in collaboration with team members to enhance/renew service offerings to client;

·       Monitors that time and expenses on engagement are accurately recorded and submitted weekly;

·       Manage WIP on engagement and ensure billings are timeously done and collections followed up;

·       Leverage a strong understanding of client’s industry, regulatory requirements, strategy and objectives to prioritize risk events to be monitored and define risk assessment plans;

·       Guide teams through the development and implementation of risk assessment processes, leveraging both qualitative and quantitative techniques (e.g., benchmarking, probabilistic and non-probabilistic methods) that lead to a comprehensive view of risk areas;

·       Review risk assessments results and challenge team to identify hidden patterns and effectively prioritize mitigation plans;

·       Lead teams through the development of mitigation plans that are action-oriented, efficient, and aligned with the client’s risk tolerance and risk appetite levels;

·       Advise client’s leadership on leading practices for risk assessment governance to enable effective oversight and optimal execution;

·       Apply a solid knowledge of business process design frameworks and leading practices to assess the client’s organization;

·       Uncover operational inefficiencies and non-compliance situations in business processes and propose designs that align to a client’s business objectives and leading industry practice;

·       Advise client on innovative, automated, and data-driven approaches to design and implement business processes;

·       Work with client’s leaders to define scope, objectives (e.g., operations, reporting and compliance), and roadmaps for internal control assessment and design projects;

·       Identify and recommend innovative, automated, and analytics driven approaches to assess and design controls;

·       Display a strong acumen of leading standards and regulations and coach team members on the appropriate use and application;

·       Challenge team members to critically analyze control deficiencies and provide guidance to develop impactful and sustainable mitigation plans;

·       Draw insights from data to develop solid recommendations that enable robust and targeted solutions;

·       Coach and mentor junior staff on effective techniques and behaviours to understand, interpret, and leverage business analysis;

·       Enables standardized, accurate, and efficient operational and risk reporting by leveraging risk management technology platforms and their broad capabilities;

·       Specialize in and build an internal expert brand within a Risk Analytics service offering (e.g., Regulatory and Compliance, Assurance, Strategic Risk) while maintaining a minimum level of expertise across many areas; and

·       Apply strong sector knowledge to enhance alignment between analytically-enabled solutions and key client needs. 

Required Qualifications and Experience 

 ·       At least a second-class upper bachelor’s degree;

·       Five (5) or more years of experience in Information Technology (IT) systems controls review, IT project implementation, Internal Audit, Risk Management or related fields;

·       A postgraduate qualification or attaining studies to such as Association of Chartered Certified Accountants (ACCA), Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) is an added advantage;

·       Proficiency in computer applications (Excel, Word, Power Point etc.);

·       Willingness to travel (within Uganda and across the East Africa region); and

·       Be a Ugandan citizen or eligible to work in Uganda.

Key Performance Areas

·       Strategic Impact - Support the Associate Director on delivery of designated engagement / project, managing the implementation of the agreed deliverables.

·       Budgets/Profitability - Manages engagement budget through accurate budgeting, cost control and profitability management.

·       Risk Assessment and Mitigation - Ability to advise client on establishing or improving end-to-end risk management systems, processes, and frameworks to enhance strategic alignment with business goals, enable effective decision making and response, and monitor regulatory compliance.

·       Business Process Assessment and Design - Ability to design data and technology-enabled business processes that enable value-adding business outcomes.

·       Internal Controls Assessment and Design - Ability to advise client on solving control design issues based on industry leading practices and regulatory requirements.

·       Data Management & Technology - Ability to interpret business analyses to identify underlying issues, patterns and relationships, and make data-driven targeted recommendations.

·       Build Industry – based Domain Expertise - Ability to leverage domain expertise and industry knowledge to deliver tailored analytics solutions.

Behavioural competencies

·       Excellent communication skills, both written and verbal;

·       Effective interpersonal and relationship building skills;

·       Good mentorship and coaching ability with desire to develop self and others;

·       Strong client delivery focus;

·       Strong analytical skills;

·       Exhibit maturity and initiative with strong sense of teamwork;

·       Adaptable, managing change and ambiguity with ease; and

·       Sound problem-solving ability.

Technical Competencies

·       Expert in field with sound industry and business knowledge;

·       Demonstrated leadership skills;

·       Excellent report writing skills;

·       Good financial knowledge;

·       Sound business acumen;

·       Focus on quality and risk; and

·       Well-developed computer user skills.

Your role as a leader

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Leadership Capabilities

Living Our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

Talent Development - Develops high-performing people and teams through challenging and meaningful opportunities

Performance Drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders

Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.

Strategic Direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction.

Why Deloitte?

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.

Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value difference, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.

Our purpose

Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters

Recruiter Tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do research to know some background about our firm and the business area you are applying to.

Your details will be treated with confidentiality and will not be shared with any third party.

If you meet the above requirements, please visit our website and apply online: Deloitte East Africa Careers portal. 

Closing date: 28 August 2022.

We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.

Hybrid policy

Deloitte Africa has successfully launched the Hybrid Working model. Aligned with this model is our commitment to maintain an environment for personnel, clients and visitors that is safe and, as far as reasonably practicable, free from health risks.