Deloitte is a leading global provider of audit and audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

• Responsible for the implementation and execution of risk management framework for the Firm. 
• Coordinate risk management activities across the Firm based on a holistic and Firm-wide view of risk.  
• Analyze and report to the Firm’s Leadership risk events and exposures.
• Embed risk management policies and parameters in the Firm's processes.
• Harmonize, synchronize and rationalize risk process across the Firm.
• Ensures the collection of operational risk data, including internal risk events and key risk indicators. 
• Maintain and develop new stress test scenarios to evaluate the operational risks. 
• Facilitates the risk and control self-assessment process to determine residual risk exposures.  
• Coordinate risk management training and facilitation for the Firm.
• Monitor key performance indicators and other attributes related to risk management program effectiveness.

Differentiators for this specific role    

• Develop and maintain tools and methodologies for risk analysis.
• Prepare risk management reports including recommendations on proactive management decisions to prevent risk events for the Firm’s Leadership.
• Develop and enhance risk models and tolerances for use by the Firm to monitor and control risks.
• Monitor and support risk mitigation strategies of the Business Units.
• Must possess experience providing coaching and feedback to staff or team members. 
• Assist in the implementation of risk processes and projects as required in terms of Member Firm Standards including Enterprise Risk Framework, Portfolio Risk Review, Risk Monitoring, etc.
• Assist in risk sensing and implementation and focus on emerging risks.
• Ad-Hoc Special Risk Projects – Assist in developing and implementation of special risk projects as and when required by Global Risk or the Africa MF.

Key Performance Areas:

Strategic Impact 

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
• Manages the implementation of the strategic imperatives in line with service area strategy relating to:

→ Implementation of change initiatives within designated area/s
→ Management of the implementation of plan on a day-to-day basis with team
→ Monitoring skills level in team relating to required outputs, assisting as necessary
→ Clear and regular communication with superior and team on implementation status 

• Supports own Service Line leadership in carrying out EXCO mandate 
• Builds professional relationships within service line/s  to understand business needs in area/s of responsibility
• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings 
   

Client Impact: External / Internal

• Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
• Provides client management with sound professional advice and support across broad area of issues arising within area of expertise
• Proactively identifies client service and technical issues and independently implement resolutions to address these
• Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams 
• Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team

Operational Effectiveness

• Manages day-to-day operations and delivery by team to clients
• Guides and directs daily work of team members giving recognition as well as support as needed
• Updates Senior Manager / Director on status weekly or as directed
• Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed 
• Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

Development/Growth of Team
(Detail as applicable to role)

• Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
• Identifies areas of development for team and institute plans to address these
• Develops strong working relationships with key talent in team to ensure retention
• Delegates appropriately and encourages team to share their expertise and knowledge 
• Provides relevant recognition and encouragement to team and leads by example
• Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth
• Demonstrates commitment to transformation agenda of the firm 

Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Service Area
• Manages expenditure within team and ensures time and expenses are submitted weekly

Minimum Qualifications

• Honours Degree

Desired Qualifications

• CA (SA)
• Postgraduate qualification (relevant to Service Area / Business Management, etc.)

Minimum Experience    

• 7 years’ working experience within risk function

Desired Experience    

• 2 years at Senior Consultant level within the function

Technical Competencies

• Technical expert in specific functional area 
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
• Experience in drafting and delivering presentations 
• Good report writing skills
• Sound financial knowledge and understanding

Behavioural Competencies

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others 
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability
• Good business acumen

Talent Standards : Senior Support Staff Capabilities

Living our Purpose- Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence- Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive- Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction- Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development-Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
 

Note:
The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.