Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About the Division

The value that Deloitte Risk Advisory Africa creates for organisations is synonymous with operational excellence. Deloitte Digital has created a new model for a new age: the creative digital consultancy. We imagine, deliver, and run the future by making big things happen for our clients, from awards and analyst recognition to our clients' realised business results.

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Click here to read more about our Risk Advisory practice.

Main Purpose of Job

We are looking for a creative, energetic, confident, driven, and innovative Manager, to support the function leader in delivery of services to our relevant internal clients. We require in-depth experience in project and account management, analytical skills, planning and coordination and excellent stakeholder management.

The role will involve:

• Industry Portfolio Management – Supporting Industry leaders with business development initiatives including research, stakeholder management, revenue, and pipeline tracking, consolidation of client feedback, thought leadership distribution and client account support
• Analysing the revenue data and generating impactful revenue reports, with a strong analytical focus. 
• Client Portfolio Management - Provide client account management support for our key Risk Advisory clients. Supporting Lead Business Partners in facilitating impactful client account meetings. Providing insights to inform business decisions and identify opportunities. Support in the facilitation of detailed Risk Advisory account labs, budget development, tracking and pipeline management on key accounts. Identify opportunities to conduct project reviews, proposal debriefs and client relationship reviews and participate in the facilitation of these discussions.
• Meeting our internal stakeholders and assisting in developing a strategy plan for their industries
• Offering business development support for our business unit, which will include research of market trends, stakeholder management, competitor insights, client targeting
• Sales and pursuit support – Providing proposal support through coaching, design and layout advisory support, presentation training and preparation.
• Tracking market trends and analysis of the business response to these market trends

Minimum Qualifications         

Relevant Bachelor’s Degree

Minimum Experience  

5 years’ + working experience within the relevant function

Account management and Project Management experience is key

Desired Experience    

2 years working experience within Professional Services at an Assistant Manager or Manager level

Technical Competencies:

• High Excel proficiency and analytical focus, due to the level of reporting
• Proficient in PowerPoint, with experience in drafting and delivering presentations to stakeholders
• High level understanding of accounts management
• Strategic, research and analytics focus
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
• Excellent report writing skills
• Sound financial knowledge and understanding of clients and industries in the market

Behavioural Competencies:           

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others
• Strong internal client delivery focus
• Adaptable, managing change and ambiguity with ease
• Good business acumen and analytical focussed, with a strong ability to solve problems for our client