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About the Consulting Team

Deloitte Consulting has always been about helping our clients and our people move forward. It’s important that we do the same for our business: celebrating how far we’ve come, and always preparing to take our next, big steps towards a global future. We’re moving and evolving on our journey to be an undisputed leader in consulting, globally and in all major markets. Together, we will achieve our aspirations through relentless focus on our Shared Strategic Agenda. The Global Consulting Platform is working globally across our practices and borders – giving our business, clients and people the global experience that’s essential in today’s world.

Main Purpose of Job

The main objective of this position is to provide control and decision making as well as taking responsibility for the Service delivery at clients and ensuring that IT policies and procedures are adhered to and maintained accordingly.

The incumbent will be responsible for establishing relationships and understanding of the clients business and needs to identify, qualify and unlock net new revenue opportunities.

Further to this the incumbent would be required to fully understand the contractual requirements and commitments

Key Performance areas

1.    Strategic Impact

• Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
• Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
• Seeks to identify additional sales opportunities in client business
• Assists in the preparation of proposals/tenders and presentations on request
• Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
• Develops market network in business and builds relationships that generate leads
• Builds relationships across Deloitte  service lines to understand broader offerings and seeks opportunities for cross-selling
• Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client

2.    Client Impact: External / Internal

• Manages day-to-day deliverables of team on   client engagements / projects
• Proactively identifies client service and  technical issues and implements resolutions to address these
• Develops productive working relationships with client teams
• Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
• Establishes and maintains good working  relationships with external clients across industries
• Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams

3.    Operational Effectiveness

• Leads  delivery of team based on the SLA and identifies and addresses any areas of concern in outputs
• Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
• Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
• Meets regularly with client and client teams to understand issues, anticipate needs and address these
• Keeps Senior Manager updated on status of engagement 
• Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
• Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
• Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

4.    Development/Growth of Team

• Shares expertise and knowledge with team members and counselees on an ongoing basis
• Develops good working relationships with key talent in team
• Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount
• Maintains own development and knowledge in specialised area

5.    Budgets / Profitability

• Manages engagement budget through accurate budgeting,  cost control and profitability management
• Monitors that time and expenses on engagement are accurately recorded and submitted weekly
• Manages WIP on engagement and ensures billings are timeously done and collections followed up

6.    Specialized Competencies

• Monitoring Delivery
• People management and mentorship
• KPI measurement monitoring and reporting
• Resource managing and scheduling (Analytical/Decision Making capabilities 
• Customer orientation and responsiveness

• Relevant Degree
• 10 years working experience
• Certified in relevant SME field

Key Competencies required:

Technical Competencies

• Manage Efficiency of Service Delivery
• Manage billability and productivity ratio of resources
• Ensure proper internal governance and processes are adhered to
• Establish relationships and understanding of the clients business and needs to Identify, qualify and unlock net new revenue opportunities
• Project management experience and capabilities

Behavioural Competencies

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Sound problem solving ability