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About the Division

Our Audit & Assurance services go beyond merely meeting statutory requirements. We help our clients perform better and achieve their business objectives. We listen to their needs, think about the business implications and tailor our approach accordingly. Click here to read more about our Audit & Assurance practice.

To independently deliver an efficient and effective internal administration and support service to all relevant stakeholders with a focus on quality and timeliness. To establish and maintain strong relationships with the regional talent pipeline and key stakeholders.

Recruitment cycle

• Ensure that all active applications are tracked and promptly processed.
• Follow recruitment cycle processes  
• Effective Candidate communication to ensure quick processing of applications
• Documentation verification for active applicants attending assessments

Grade Capture

• Ensure that national timelines for grade capture cycles are met
• Ensure students records are accurate and up to date to allow students to complete the grade capture process
• Actively follow up and source outstanding results to meet deadlines

Reporting

•  Responsible for submitting weekly core metrics report to the Regional Manager
• Responsible for adhoc reporting as required

Data Clean and Fresh

• Takes full responsibility for the accuracy of the data on Merlin
• Focuses on innovation within daily operations to ensure data integrity
• Ensure that all relevant processes are handled on a monthly and annual basis

Relationship Management

Form and maintain relationship with all relevant stakeholders in order to:

• Resolve queries for signed and unsigned students
• Push information
• Pull information
• Adopts a philosophy of being a constant brand ambassador as Deloitte first point of contact with candidates

New Hires Process

• Supports the regional consultant on the New hires project
• Attendance at the New Hires events
• Responsible for MIE process at New Hires admin day
• Flexibility in terms of ad hoc roles in on-boarding

Financial Contribution

• Verifying of all necessary data, including results as well as personal and financial information of students and parents
• Accurate processing of the Financial Contribution process on Merlin
• Responsible for providing additional information on special candidates in the Financial Contribution process, aligned with the AGR criteria, where requested by regional manager
• Clear communication with the Financial Manager and Financial Administrator
• Responsible for the collection and collation of data and information relating to bursary cancellations
• Setting up student meetings where required
• Documentation collation for all cancelled bursaries, post manager discussion
• Responsibility for all contractual processes, including accuracy, distribution and collection; payment review process

Assessment Centres

• Event planning and co-ordination of National assessment centres and ensuring smooth co-ordination of the event (on a rotational basis)
• Responsible for all vendor communication and liaising with internal maintenance staff
• Ensure all system processes have been followed to ensure a seamless AC process
• Responsible for the diary management for assessors
• With support of regional manager, ensure necessary staffing for successful running of AC.
• Responsible for post AC updates on system (incl application feedback and contract generation)
• Responsible for post AC administration (including no show follow up and rescheduling)

Firm Processes

• Adhere to all firm and divisional processes relating to applications and candidates, these include but not limited to student academic support and student programmes

Vacation Programme

• Vac application communication to signed and unsigned students
• Vac query management
• Input and assistance with vac planning and co-ordination of the programme
• Attendance at all vac meetings
• Responsible for the planning of selected vac facilitators in collaboration with Regional Manager
• Attendance at student vacation programmes where suitable
• Focus on relationship building and maintenance where suitable
• Vac work communication to students, buddies and audit managers
• Vac work documentation and liaison with ICS departments where needed
• Responsible for vac work students to audit and follow up on attendance for payment purposes
• Responsible for payment process and query handling
• Responsible for close out evaluation form collation and feedback to Regional Manager

Referral Programme

• Ensures that the Project Coordinator is updated with necessary information at all times and supports this person wherever necessary
• Ensures that the Regional Manager is engaging with all candidates who are referred

Events

• Assisting the regional manager or events team with event planning and co-ordination when needed
• Ensure attendance at events where applicable
• Responsible for RSVP follow up at events (where M&E team is not involved)
• Focus on relationship building and maintenance

• National Diploma in relevant function (3 years)
• 4 years' experience within the function

Technical

• Solid technical knowledge in specific functional area
• Good skills in analysis
• Fully competent in Microsoft suite, and programs relevant to role
• Good understanding of business principles
• Attention to detail

 Behavioural

• Excellent communication skills both in writing and verbally
• Displays good interpersonal and relationship building skills
• Exhibits strong need for development of self and others
• Focus on delivery
• Is highly adaptable and agile
• Demonstrated focus on quality and strong awareness and management of risk
• Ability to solve problems and to make effective decisions

* Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

Hybrid & Vaccination policy

Deloitte Africa has successfully launched the Hybrid Working model. Aligned with this model is our commitment to maintain an environment for personnel, clients and visitors that is safe and, as far as reasonably practicable, free from health risks.

Medical evidence provides overwhelming and empirical evidence that vaccination is currently the most effective means of preventing the spread of COVID-19 and reducing the likelihood of serious illness, death, transmissions and infections. More information about our mandatory vaccination policy will be discussed during the recruitment process for this position.