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About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 
- Human resources 
- Information technology 
- Marketing and Communications 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

Main Purpose of Job
Implement and maintain various elements of the Africa Firmwide Master data and Contact to Cash, strategy and governance framework. This would involve, amongst others, to administer any master data cleansing, migration and maintenance of African Firm-wide master data in line with the Firm’s master data strategy. Contact to Cash would provide governance to the Firm’s revenue process in line with the Firm’s Moja optimisation strategy.

Differentiators for this specific role

• Collaborates with firm-wide stakeholders to implement and improve the integrated MDM strategy and governance framework. 
• Inspect the different systems within the firm such as SAP, CRM, Phoenix, etc. and evaluate the data for discrepancies or exceptions such as spelling, duplication, validity of data, accuracy, etc.
• Responsible for the maintenance of ALL the data in the firm. Work with the data owners to confirm if data is correct, remove data and add data where necessary.
• Problem solve and take initiative and be innovative when dealing with tasks such as setting up meetings with the relevant data owners (Partners to Support) to advise and manage their data. 
• Tasks and decision making are independently done. Needs to know who to engage within the Business units, and to act as an advisor to the Firm.
• Project managers all Firmwide projects regarding MDM, which will be executed as per the project or on request and as per changes in the business. The data changes daily so changes will give input into tasks.
• Deadlines for this role will be in line with project timelines and normal monthly deadlines
• Tasks are mostly systems based, so there is not much paperwork; reports can be obtained from S/4.
• Engages with people across the firm and across all levels from Partners to support staff.
• The Contact to Cash process is over-arching several other processes, it is important to understand the different links between the processes, and how to implement (or check) the governance between the processes. If the process is supported by a system or documentation, these should also be checked.
• Enhancement of integration of data and processes related to the client and     client data and engagement with Business stakeholders to achieve the desired results.
• Contact to Cash should provide governance process and BPO’s to ensure that processes are adhered to and provide supporting documentation and sign-off – to be done on a monthly basis.

Responsibilities include, but are not limited to:

• Responsible to administer and action the ongoing process to clean and maintain all relevant firm master data in line with the firm master data strategy. 
• Responsible for administering and actioning any master data migration activities, as and where necessary. 
• Responsible for defining the necessary data integrity requirements related to cleansing, migration and maintenance. 
• Ensure all information related to cleansing, migration and maintenance is captured correctly and minimum data integrity requirements, as defined, are met.
• Provides regular and accurate reports on data cleansing, migration and maintenance metrics against the defined integrity requirements in order to accurately measure the level of MDM strategy implementation and governance compliance. 
• Understands interrelatedness of the different IT modules within the firm (Finance, C&I, RIL, T&T etc.) and how it relates to the master data clean-up, migration and overall strategy in order to advise data owners and business leaders
• Understands how structures are maintained in other systems (BW, DI, Phoenix, Vault, etc.) and how this will impact the data in those systems.
• Identifies and mitigates risks to protect Deloitte from potential losses – if incorrect data is sent to clients. If Data is not kept current, we may continue to send emails or invite stakeholders that are no longer affiliated with Deloitte. 
• Manages the Master Data team members efficiently and effectively.
• Responsible, for the design, implementation and maintenance process to update and continuously improve MDM policies and processes across the firm and all relevant systems. 
• Ensure that valid clients integrate correctly to SAP S/4 – review the documented BW reports (Control reports and look at orphan clients, clients in draft status and submitted status)
• Ensure that there are no ‘orphan’ Clients between CRM and SAP S/4, and on either system– utilise the documented BW reports to do that. Escalate issues to the SAP CoE team for investigation
• Ensure that the basic data per client is populated – use the documented CRM reports to do that. Highlight discrepancies to the CRM team – as the systems should prevent this from happening
• Finalise data remediation – Clients in Draft/Submitted with transactions in SAP – use the documented BW reports to do that. Liaise with the different service areas to investigate and provide feedback on any issues that the Central teams cannot resolve.
• Review the Revenue report on a regular basis – with regards to unassigned revenue – establish if there is a gap in the data and/or process – and ensure updates to fix these. These include Ultimate Holding Companies and the Industry/Sector/Sub-Sector. 
• Work together with CRM, MDM and BW teams to identify and fix issues. Ensure that business processes keep all 3 areas in mind at all times.
• Provide support to business with regards to reporting and knowledge transfer – e.g. CIR and BW reporting, sessions to explain client hierarchies, opportunities and influence on revenue reports
• Prepared formal documents and obtain sign-off on any changes regarding clients/opportunities for CTM, SAP, Integration and BW.
• Currently there is only a one-way check for opportunities and projects created on S4 (opportunity check still in development). A full Phoenix check (from CRM to Opportunity won and closed and annual continuance governance processes need to be put in place and verified to the S4 projects)
• ITAS rules need to be considered for clients a month before client continuance – ensure and check that this is in place 
• Ensure that client taxonomies are sent off on a monthly basis with the Phoenix COE team by obtaining confirmation of the Global report.
• Review the link between revenue and Phoenix opportunity. This is to ensure that the integration of the clients support this link. Ensure and check improvement of validation after implementation of the proposed opportunity/project header functionality.
• The e-mail notifications to the PSAs still need to be updated to reflect the contract client:
• Current Phoenix e-mails to be streamlined to include important Opportunity and project information.
• Phoenix e-mail for member firm opportunities to be designed
• Compliance to Member Firm Standards Internal audit

Minimum Qualifications

• A professional certification in general BCOM with financial and accounting background.

Minimum Experience

• 5 to 7 years in a managerial and leadership role, which should include experience with Microsoft Dynamics, SAP and CRM
• Must have strong finance and accounting experience on SAP
• Financial and accounting background essential 

Desired Qualifications

• BCOM Finance Honours

Desired Experience

• 8 to 10 years in a managerial and leadership role
• Experience with Microsoft Dynamics, SAP and CRM
• Strong finance and accounting experience on SAP

Key Performance Areas:
Strategic Impact

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
• Manages the implementation of the strategic imperatives in line with service area strategy relating to:
• → Implementation of change initiatives within designated area/s
• → Management of the implementation of plan on a day-to-day basis with team
• → Monitoring skills level in team relating to required outputs, assisting as necessary
• → Clear and regular communication with superior and team on implementation status 
• Supports own Service Line leadership in carrying out EXCO mandate 
• Builds professional relationships within service line/s  to understand business needs in area/s of responsibility
• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings 

Client Impact: External / Internal

• Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
• Provides client management with sound professional advice and support across broad area of issues arising within area of expertise
• Proactively identifies client service and technical issues and independently implement resolutions to address these
• Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams 
• Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team

Operational Effectiveness

• Manages day-to-day operations and delivery by team to clients
• Guides and directs daily work of team members giving recognition as well as support as needed
• Updates Finance Leader on status weekly or as directed
• Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed 
• Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

Development/Growth of Team

• Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
• Identifies areas of development for team and institute plans to address these
• Develops strong working relationships with key talent in team to ensure retention
• Delegates appropriately and encourages team to share their expertise and knowledge 
• Provides relevant recognition and encouragement to team and leads by example
• Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth
• Demonstrates commitment to transformation agenda of the firm

Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Service Area
• Manages expenditure within team and ensures time and expenses are submitted weekly

Technical Competencies 

• Skilled in field with sound industry and business knowledge
• Demonstrated leadership skills
• Experienced in communication and implementation of strategy
• Proven ability to manage and execute projects 
• Experienced in development and delivery of professional presentations 
• Good report writing skills
• Good financial knowledge

Behavioural Competencies 

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others 
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Effective problem solving ability
• Excellent business acumen

Leadership Standards: Manager capabilities
Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
Talent development - Develops high-performing people and teams through challenging and meaningful opportunities

Note:
The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.