About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com

In South Africa, Deloitte is one of the leading professional services organisations, specialising in providing Audit, Tax, Consulting, Risk Advisory and Corporate Finance services. We serve clients in a variety of industries from financial services, to consumer business, energy, mining and manufacturing, tourism and the public sector, and we provide powerful business solutions to some of the world's most well-known and respected companies, including more than 80 percent of the Fortune 100.

Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the workspace and we aim to encourage work/life balance, supporting them in all aspects of their lives.

Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.

Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you will develop at Deloitte.

About the Division

Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our client's compete.

Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions.

Our professionals need to have the acumen to handle complex situations and multiple responsibilities simultaneously, balancing long term projects with the urgency of immediate operational demands. We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities.

SAP Basis Manager

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Main Purpose of Job

To support Senior Manager in delivery of services to / at client premises on delegated engagement / project. 

Key Performance areas

1.    Strategic Impact

• Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
• Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
• Seeks to identify additional sales opportunities in client business
•  Assists in the preparation of proposals/tenders and presentations on request
• Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
• Develops market network in business and builds relationships that generate leads
• Builds relationships across Deloitte  service lines to understand broader offerings and seeks opportunities for cross-selling
• Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client

2.    Client Impact: External / Internal

• Manages day-to-day deliverables of team on   client engagements / projects
• Proactively identifies client service and  technical issues and implements resolutions to address these
• Develops productive working relationships with client teams
• Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
• Establishes and maintains good working  relationships with external clients across industries
• Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams

3.    Operational Effectiveness

• Leads  delivery of team based on the SLA and identifies and addresses any areas of concern in outputs
•  Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
• Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
•  Meets regularly with client and client teams to understand issues, anticipate needs and address these
• Keeps Senior Manager updated on status of engagement 
• Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
• Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
• Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

4.    Development/Growth of Team

• Shares expertise and knowledge with team members and counselees on an ongoing basis
• Develops good working relationships with key talent in team
• Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount
• Maintains own development and knowledge in specialised area

5.    Budgets / Profitability

• Manages engagement budget through accurate budgeting,  cost control and profitability management
• Monitors that time and expenses on engagement are accurately recorded and submitted weekly
• Manages WIP on engagement and ensures billings are timeously done and collections followed up

6.    Specialized Competencies

·       Monitoring Delivery

·       People management and mentorship

·       KPI measurement monitoring and reporting

·       Resource managing and scheduling (Analytical/Decision Making capabilities 

·       Customer orientation and responsiveness

Leadership / Behavioural Capabilities

·       Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

·       Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

·       Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders

·       Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

·       Talent development - Develops high-performing people and teams through challenging and meaningful opportunities

Cross-Consulting Capabilities

·       Delivery Excellence - Ability to plan and execute a project to deliver a superior client experience

·       Knows the Business and Sector - Ability to comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices

·       Analytical Thinking & Problem Solving - Ability to identify and solve problems objectively using analysis, experience and judgment

·       Financial Acumen - Ability to incorporate financial information when evaluating business opportunities and making recommendations

·       Executive Presence - Ability to develop relationships, establish credibility with and instill confidence in clients

·       Global Mindset - Ability to leverage cross-geography insights and practitioners to enhance client service delivery

·       Business-Technology Acumen - Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients

Service Line Specialised Capabilities

·       Thinks Innovatively - Ability to integrate end-user needs, technical possibilities and business requirements to solve complex problems

·       Analyzes the External Environment - Ability to analyze trends and technologies and apply insights to assess the impact and value on the business

Qualifications & Experience required

Required

·       Degree in Information Technology

·       10 years working experience

Preferred

·       Postgraduate qualification (relevant to Service Area / Business Management, etc.)

·       10 years working experience

·       Certified in relevant SME field

·       Managing an Offshore team

Key Competencies required:

Technical Competencies

·       Expert in field with sound industry and business knowledge

·       Demonstrated leadership skills

·       Sales skills

·       Proven ability to manage and execute projects

·       Experience in drafting and presenting client proposals

·       Excellent report writing skills

·       Good financial knowledge

·       Sound business acumen

·       Continuously embrace and keep up-to-date with SAP technology such as SAP HANA, SAPUI5, Fiori, HCI, HCP, etc.

·       Work closely with other SAP Functional Specialists to deliver & maintain SAP functionalities

·       Develop strategy roadmaps using accepted best practices and proactively look for continues improvement opportunities.

·       Provides SAP BASIS planning & support for projects & operations. Adhere to SAP design principles & technical architecture standards.

Behavioural Competencies

·       Excellent communication skills, both written and verbal

·       Effective interpersonal and relationship building skills

·       Good mentorship and coaching ability with desire to develop self and others

·       Strong client delivery focus

·       Adaptable, managing change and ambiguity with ease

·       Focus on quality and risk

·       Sound problem solving ability