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About the Division

Our Assurance services go beyond merely meeting statutory requirements. We help our clients perform better and achieve their business objectives. We listen to their needs, think about the business implications and tailor our approach accordingly. In today’s changing global economy, businesses need trusted advisors.

Main Purpose of Job

To provide an effective and efficient administrative and secretarial support service to the Regional Partners and AD's

Key Performance areas

Strategic Impact

•       Deals with day-to-day matters on behalf of the Partner/AD in order to allow for their focus to be on high level strategic issues

•       Makes some judgements to redirect queries to relevant parties without reference to Partner/AD

Client Impact: External / Internal       

•       Liaises directly with stakeholders on behalf of the Partner/AD as directed

•       Attends to stakeholder requests appropriately and follows up as needed

•       Builds strong professional relationships with stakeholders and staff

Operational Effectiveness     

•       Managing of diaries in agreement with the Partner

•        Provides the Partner with relevant support documentation as preparation for meetings, engagements, etc. 

•       Filters general information, queries, phone calls, emails, highlighting any urgent matters and printing any related detail for the Partner's information

•       Maintains strict confidentiality of all matters relating to the work of the Partner

•       Liaises with internal staff and external providers on provision of required services 

•       Coordinates  travel bookings and itineraries, both local and international

•       Prepares presentations for the Partner

•       Assist with internal system / timesheet related matters

Development

•       Remains updated on issues, changes and general status of the Service Line as well as the broader firm

•       Focuses on own development areas and growth

Budgets / Profitability 

•       Uses initiative on planning of travel, events, etc. 

•       Maintains accurate record of expenses, invoicing and timesheets on behalf of the Executive and submits these timeously

•       Effectively uses time, equipment and resources

Function & Event planning     

•       Function and event planning when necessary - all arrangements pertaining to these 

Operational management      

•       Provide communications support for the Partner/AD/team

•       Booking Meeting Rooms on the onboarding system for all meetings

•       Arrange appropriate technological and IT support for the different calls / events and meetings of the Partner

•       Ensure appropriate technology available at all times (projectors, Jabra’s etc.)

•       Liaising with Reception of the different buildings for the smooth and efficient welcome of attendees

•       Where necessary preparing reference material for meetings

•       Where necessary recording minutes at meetings, typing and distributing them

Technical

•       Solid technical knowledge in specific functional area

•       Able to work as a team member and ensure delivery of best possible service within the department.

•      Fully competent in Microsoft suite, and any programs relevant to role

•       Good understanding of business principles

Leadership / Behavioural Capabilities

•       Living our Purpose – Builds own understanding of our purpose and values; explores opportunities for impact

•       Influence – Actively focuses on developing effective communication and relationship-building skills

•       Performance Drive – Understands expectations and demonstrates personal accountability for keeping performance on track

•       Strategic Direction – Understands how their daily work contributes to the priorities of the team and the business

•       Talent Development – Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Qualifications & Experience required

 •       Diploma

•       Experience using the suite of Microsoft Office software, specifically Excel, Word and PowerPoint

•       Minimum 5 years’ experience in a similar role, within professional services/advisory firm is essential, inclusive of working for more than one Manager/Directors 

•       Ideally 8 to 10 years’ experience in a similar role

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.