Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com. 

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

•Human resources

•Information technology

•Marketing and Communications

•Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

To manage the delivery of the Deloitte Private Africa strategy (80%) and Audit-to-Relationship programme (20%), with guidance from the Clients & Industry (C&I) leadership, Deloitte Private leader and C&I Industry Programme and Market Offerings Leader. This position requires proven business leadership capabilities.

Key Performance Areas:

Strategic impact

• Contributes to input on strategy for Deloitte Private and Deloitte Audit-to-Relationship Programme based on area of expertise
• Conduct market and client analysis when required

Leads implementation of strategy plans agreed by leadership of Deloitte Private and Audit-to-Relationship and client service area/s including:- -

• Developing content and leading implementation for key initiatives identified for inter alia of key strategic business development, client strategies and go-to-market initiatives across the continent and service lines
• Setting of implementation plans with team/s including timelines, actions and measures for success
• Working with Clients & Industries service areas and service lines across the Firm to deliver on initiatives
• Aligning internal and external stakeholders and defining a communication process to leadership and team members
• Timely and detailed reporting on status of implementation to leadership

Provides significant support to leadership in implementation and communication of the Firm's strategic objectives

Understands the EXCO mandate to Service Area and communicates this clearly to team/s

Builds strong professional relationships and partnerships across delegated service line/s to understand business needs in area of responsibility

Establishes and maintains external business relationships within area of expertise to collaborate on, understand and share best practice

Based on expertise and experience, advises and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise

Leverage global Deloitte Private, Audit-to-Relationship and C&I activities and infrastructure

Coordinate Deloitte Private and Audit-to-Relationship across regions and service lines

Client Impact: External / Internal

• Manage the Family Enterprise Hub with guidance from the Family Enterprise and Deloitte Private Leaders
• Manage the A2R process, pipeline and priority client transitions working closely with Industry Leaders, Client Leaders and the C&I Industry & Market Offerings Leader
• Manages quality and timeliness of day-to-day deliverables in area of expertise to client(s)
• Monitors delivery by teams against client expectations
• Gives direction and support to teams on client requirements and team achievements
• Provides client management with sound professional advice and support across broad area of issues arising within area of expertise
• Demonstrates Deloitte value of exceptional service to internal and external clients through personal example, growing the firm’s brand and talent development
• Proactively identifies client service and technical issues and independently implement resolutions to address these

Business Development and Go-To-Market Strategies

In line with Deloitte Private strategic initiatives, develop and execute on business development plans and go-to-market strategies, including but not limited to:

• Outlining the Deloitte Private value proposition per market segment
• Working with the Family Enterprise Hub and Deloitte Private leader on identifying, developing and closing opportunities for the Firm at priority clients
• Go-to-market plans per Deloitte Private market segment, including thought leadership and eminence plan

Collaborating with C&I service areas, contributing and overseeing execution of marketing and communication campaigns and client events; including public relations and the development of marketing collateral

Collaborating with C&I services areas responsible for execution to ensure that the Deloitte Private website remains relevant and updated

Operational Effectiveness and Reporting

• Coordinate, schedule and manage the Deloitte Private and Audit to Relationship meetings and forums
• Keeps Service Line /Area leadership teams updated on status of all projects within area of responsibility
• Ensure compliance with established Deloitte Quality and Risk Management guidelines, for all Deloitte Private and Audit to Relationship activities
• Manages complex risk issues within sphere of responsibility ensuring issues are rectified as soon as possible
• Contributes to the negotiation, conclusion, and management of contracts with service providers and other stakeholders
• Prepare Deloitte Private and Audit-to-Relationship reports for local and global use
• Monitor and oversee accurate and timely reporting to ensure a wide view of data related to Deloitte Private and A2R that enables visibility, informed decision-making

Budgets / Profitability

• Provides annual Deloitte Private budget input for area of responsibility for approval and integration into Service Area budget
• Manages the annual Deloitte Private budget, including costs for designated area and ensures time and expenses are submitted weekly

Minimum Qualification

Honours degree

Desired Qualification

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)

Desired Experience

• 5+ years of business experience, specializing in marketing, business development or client strategies. At least 2 year at manager level

Professional Capabilities

Knows the business and industry

•  Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results

• Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects

• Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems

• Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk

•  Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity

•  Is adaptive and flexible in the face of change and ambiguity

Technical competencies

Technical

• Skilled in field with sound industry and business knowledge
• Demonstrated leadership skills
• Experienced in communication and implementation of strategy
• Proven ability to manage and execute projects
• Experienced in development and delivery of professional presentations
• Good report writing skills
• Good financial knowledge

Behavioural

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Effective problem solving ability
• Excellent business acumen