Clients & Industries Manager | Internal Client Services

  • Full-time

Company Description

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

Deloitte has been operating in Namibia since 1959 and has grown to be recognized as a leader in professional services locally and regionally. The Deloitte in Namibia is dedicated to providing Audit & Assurance, Tax, Financial Advisory, Risk Advisory and Consulting services to clients across multiple industries in the private and public sectors. Our client service teams combine local knowledge from Deloitte in Namibia with deep expertise from Deloitte’s international network in more than 150 countries. With 125 professionals in Namibia, our integrative approach delivers keen insights and industry knowledge to clients.

Our extensive service spectrum of auditing, tax consulting, business consulting and corporate finance consulting enables us to help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. 

Job Description

Main Purpose of Job:

Champion leadership in the implementation of strategy within the business through effective management and development of the team and building of strong relationships across serviced business areas

Key Performance Areas:

  • Develops and ensures implementation of the Namibian Strategy
  • Maintain the Strategic Plan, organise and arrange strategy sessions, and ad-hoc analysis and decision support.   Leads implementation of strategy plans agreed by leadership of own Service Area and client Service Area/s
  • Provides significant support to leadership in communication and implementation of the Firm's strategic objectives
  • Builds strong professional relationships across delegated service line/s to understand business needs in area of responsibility
  • Establishes and maintains external business relationships within area of expertise to collaborate on, understand and share best practice
  • Based on expertise and experience, advises and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise
  • Manages the production of proposals
  • Strategically involved in eminence activities, trainings, events, sponsorships and forums in order to establish eminence in the Firm
  • Leading and managing deliverable of specific area of expertise to Service Line/s on a national basis
  • Driving the thought leadership initiatives nationally and shares knowledge and expertise with client, Service Area, colleagues and teams
  • Identifies strategic alliances and partnerships in respect of eminence with external partners
  • Enhances Deloitte Namibia’s presence in social media by managing all Deloitte Namibia’s social media profiles
  • Responsible to lead and conduct all client service assessments on a regular basis for the Namibian firm
  • Responsible for the management and providing strategic guidance to service teams to compile
  • Responsible for the strategic objectives and execution of the Brand & Communication plan
  • Responsible for the office’s Corporate Social Responsibility Projects

Qualifications

Qualification & Experience:

  • Honours degree
  • 5+ years experience within relevant function
  • 3+ years at manager level

Additional Information

Technical Competencies:

  • Expert in field with excellent industry and business knowledge
  • Demonstrated leadership skills
  • Ability to interpret, communicate and implement strategy
  • Demonstrated execution of complex projects
  • Experienced in development and delivery of professional presentations
  • Excellent report writing skills
  • Solid financial knowledge

Behavioural Competencies:

  • Exceptional communication skills, both written and verbal
  • Strong interpersonal and relationship building skills
  • Excellent mentorship and coaching ability with desire to develop self and others
  • Strong client delivery focus
  • Highly adaptable, managing change and ambiguity with ease
  • Focus on quality and risk
  • Excellent problem solving ability
  • Exceptional business acumen

We are committed to establishing an environment of continuous learning and enriching career opportunities.

People with disabilities are encouraged to apply.

Closing date: 7 June 2021

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