Consulting – Human Capital – Organisation Transformation – Senior Manager

  • 5 Magwa Cres, Waterval City, Midrand, 2066, South Africa
  • Full-time

Company Description

About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at

About the Division

Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete.

Click here to read more about Deloitte Consulting.

Job Description

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

Senior Manager

To support service / business area leadership in the implementation of strategic plan through the effective management of team/s. To promote our leadership capabilities which are living our purpose, influence, performance drive, strategic direction and talent development.

Ability to run with proposals. Pull together a team to support (cross service lines if needed), deal review and pricing, etc.

Ability to lead large engagements

Key Performance areas

1.     Strategic Impact

·       Supports the implementation of strategy of the Service Line / Business Area in relation to specific area of expertise

·       Implements the strategy within area of responsibility by conforming to plans set by leadership in all engagements / projects including:

o   Sales Targets of R15m

o   Revenue targets of R15m

o   Utilisation expectation of >50%

o   Talent management

o   Communication to teams

·       Tracking of plans in engagements / projects 

·       Actively identifies sales opportunities in broader market

·       Contributes to preparation of proposals/tenders and presentations

2.     Client Impact: External / Internal

·       Maintains high level oversight of client engagements / projects

·       Forms appropriate judgements based on careful analysis to makes sound business decisions on engagements / projects

·       Develops productive, credible and trusting relationships with key players and their teams during assignments / projects

·       Builds a network of senior-level internal relationships across Deloitte to understand other business unit offerings and to market own area

·       Establishes and maintains strong relationships with external business leaders across industries

3.     Operational Effectiveness

·       Communicates detail of SLA’s to teams and maintains high level monitoring of adherence by all parties

·       Manages engagement/project risk through supervision of completion of required documentation and processes as mandated by RIL, as well as risk to client confidentiality

·       Leads / manages complex client engagements and maintains high level oversight of all engagements / projects within sphere of responsibility

·       Meets regularly with clients and teams to understand issues, anticipate needs and address these

·       Consistently drives improvement on deliverables through effective leadership

·       Keeps SL/BU leadership updated on status of all assignments

4.     Development/Growth of Team

·       Mentors and develops team members and counselees on an ongoing basis

·       Empowers managers through appropriate delegation of work

·       Demonstrates commitment to transformation agenda of the firm

·       Provides consistent recognition and encouragement to teams and leads by example

5.     Budgets / Profitability

·       Resources engagement teams with suitable talent, balancing correct levels and numbers and recruiting as necessary

·       Manages margins effectively through accurate budgeting, pricing and profitability management on engagements

·       Monitors that time and expenses to engagements are recorded and submitted weekly

6.     Differentiators for the role


·         Experience in applying and adapting global change methodology and tools to large business transformations, spanning multiple phases

·         Can lead and develop teams, reviewing and guiding their delivery and building their change management skills

·         Develops change management proposals independently, from scope and approach and commercial/ pricing

·         Experience in applying change management to key Technology growth areas – eg Salesforce/ Coupa/ WorkDay or Cloud Service providers such as AWS/ Google

·         Recognised as a thought leader/ contributor in the field of change management in and outside of HC

·         Scoping and planning of strategic change managements projects using Deloitte IP and methods to drive the clients’ change journey

·         Delivery of change management projects, including digital transformation and technology driven change

·         Supporting team members and guiding them through delivery on a client change journey

Digital Adoption

·         Is “literate” (able to explain) digital technologies such as AI, Internet of Things, Blockchain, Software as a Service (SAAS)

·         Is able to simplify these concepts to create literacy in others- internally and at clients

·         Experience or understanding of the key elements of Digital Maturity Assessment

·         Experience in working in agile or devops environments

·         Experience in a digital transformation project

·         Experience in applying change management to key Technology growth areas – eg Salesforce/ Coupa/ WorkDay or Cloud Service providers such as AWS/ Google

Organisation Design Functional Skills

·       Scoping and Planning of OD Projects using Deloitte IP and methods to frame the design process

·       Delivery of OD D3 Method Phases and management of the use of tools as appropriate. OrgVue/ AONA

·       OD Lab and Workshop design and facilitation at advanced level

·       OD Business case development and transition planning

HR Transformation and Strategy

·       Scoping and Planning of HRT projects using Deloitte IP and methods to frame the design process

·       Delivery of HR Op Model and detailed design using OD method and HIHROM framework

·       HRT lab and workshop design and facilitation at advanced level

·       HR Strategy alignment, business case development and transition planning for HRT projects 


Qualifications & Experience required 


·       Honours B Degree in either Organisational/ Industrial Psychology or Business-related degree

·       7 years’ working experience


·       Master’s Degree relevant to Service Area / Business Management, etc.)

·       10 - 12 years in a similar role to the required competence of areas, i.e., OD, Strategic Change, HRT, or leadership, preferably in an external client facing role; 5 of these in a management role

Key Competencies required:

 Technical Competencies

·       Expertise in field with excellent industry and business knowledge

·       Strong business acumen

·       Demonstrated leadership skills

·       Sales and negotiation skills

·       Ability to manage and execute projects

·       Demonstrated execution of complex projects to profitable outcomes 

·       Skilled in drafting and presenting client proposals

·       Excellent report writing skills

·       Good financial knowledge

Behavioural Competencies:

·       Exceptional communication skills, both written and verbal

·       Effective interpersonal and relationship building skills

·       Sound mentorship and coaching ability with desire to develop self and others

·       Strong client delivery focus

·       Highly adaptable, managing change and ambiguity with ease

·       Focus on quality and risk

·       Sound problem solving ability

Additional Information

Leadership Capabilities

·       Leadership & Team Effectiveness design and facilitation

·       Senior executive & executive team effectiveness session and LAB facilitation

·       Leadership and team effectiveness session / process design

·       CxO LAB design

·       Senior leadership coaching

Leader-led transformation programme design and management

·       Enterprise and culture transformation programme design and management

·       Enterprise leadership strategy alignment programme design and implementation

Leadership pipeline design, development, implementation and management

·       Enterprise leadership succession planning design and advisory

·       Leadership competency framework design and advisory

·       Talent development framework design and implementation

·       Leadership development programme design, development, implementation and management

·       Leadership programme module design SME area driven and facilitation

·       Targeted skills and capability development

Leadership assessment design, delivery and management

·       Competency framework design

·       Assessment centre and battery design

·       Broad competency tool experience and accreditation

·       Deliver leadership assessments

·       Large assessment project design and management

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