Internal Client Services - Client & Industries - Manager : Account Management Strategist

  • 5 Magwa Cres, Waterval City, Midrand, 2066, South Africa
  • Full-time

Company Description

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

  • Human resources
  • Information technology
  • Marketing and Communications
  • Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Job Description

Key Performance Areas

Strategic Impact

  •  Interrogates, clearly understands and communicates to the team the agreed strategic objectives of both the Account Programme and the Client Pod
  • Keeps up to date with Account Programme methodology and content. Remains connected with internal capabilities and global teams
  • Manages the implementation of the strategic imperatives in line with the Account Programme strategy relating to:
  • Implementation of change initiatives within designated area/s
  • Management of the implementation of the plan on a day-to-day basis with the team
  • Monitoring the skills level in the team relating to required outputs, assisting as necessary
  • Clear and regular communication with superior and team on implementation status
  • Ensures alignment and involvement of Client Leaders, Client Account Managers and Industry Strategists in the Account Programme
  • Supports own programme leadership in carrying out the Client Pod mandate
  • Builds professional relationships within Clients & Industries to understand business needs in area/s of responsibility
  • Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance/renew processes

Budgets and Forecast

  • Provides input into the annual budget to superior for drafting of budget for Finance
  • Manages expenditure within the team and ensures time and expenses are submitted weekly
  • Plans, submits and tracks actuals against budget
  • Manages and communicates discrepancies to the line manager timeously

Differentiators for this specific role


  • Contributes to the development of a robust and well-considered Account Programme strategy, aligned with the overall Client Pod strategy and firm’s Africa 2.0 strategy
  • Interrogates, clearly understands and communicates to the team the agreed strategic objectives of both the Account Programme and the Client Pod
  • Develops granular account strategy support processes for monthly, quarterly, annual and ad hoc management of account performance, including the planning and running of ExCo client days
  • Manages the account strategy support processes on an ongoing basis in terms of, amongst others:
  • Revenue
  • Pipeline (high probability)
  • Leveraging of cross-business, industry and service line offerings
  • Key engagements at the clients (must win/refuse to lose
  • Mobilises the different C&I pods and mini-pods effectively to provide optimal support to the accounts in executing their account strategies
  • Demonstrates subject matter expertise and strategic insight by connecting the dots
  • Drives innovative ideas and opportunities
  • Raises effective solutions to address issues in area of expertise that may enhance/renew account strategy support and other Account Programme processes

Planning & Implementation:

  • Manages and monitors the implementation of the Account Programme strategy in terms of area of responsibility
  • Regularly interacts and collaborates with multiple stakeholders impacting the account strategy support processes and seeks feedback
  • Produces and manages account strategy support content (including online/digital)
  • Develops and implements value-adding bold plays or stretch goals
  • Tracks and measures performance and provides recommendations
  • Supports other initiatives within the Account Programme, such as the development of account strategies through account team labs

Client & Firm Centricity:

  • Demonstrates an advanced level of understanding of the firm’s service offerings, understands and supports the business growth targets, remaining current on industry performance, client news and market developments
  • Positions self as trusted partner relating to the Account Programme and proactively supports other team members when required
  • Develops and builds relationships with wider teams and stakeholders and seeks opportunities for collaboration
  • Drives and seeks opportunities for developing or distributing thought leadership

Brand Centricity:

  • Understands the brand attributes of Innovation, Impact and Leadership and seeks to incorporate these in client-specific messaging
  • Actively includes the Deloitte brand positioning (impact that matters) in outputs
  • Adheres to the Deloitte brand guidelines and produces documents of appropriate quality and compliance 

People Management:

  • Attends approved and appropriate business-related learning and development courses for own growth
  • Effectively delegates tasks
  • Provides constructive, timely feedback
  • Demonstrates a degree of mentoring and guidance
  • Handles conflict situations and issues of performance



  • Expert in field with excellent industry and business knowledge
  • Demonstrated leadership skills
  • Ability to interpret, communicate and implement strategy
  • Demonstrated execution of complex projects within timeframes and cost
  • Experienced in development and delivery of professional presentations
  • Excellent report writing skills
  • Solid financial knowledge


  • Exceptional communication skills, both written and verbal
  • Strong interpersonal and relationship building skills
  • Excellent mentorship and coaching ability with desire to develop self and others
  • Strong client delivery focus
  • Highly adaptable, managing change and ambiguity with ease
  • Focus on quality and risk
  • Excellent problem solving ability
  • Exceptional business acumen


Leadership Capabilities

Living our Purpose

  • Acts as a role model, embracing and living our purpose and values, and recognising others for the impact they make


  • Influences clients, teams and individuals positively, leading by example and establishing confident relationships with increasingly senior people

Performance drive

  • Delivers exceptional client service; maximises results and drives high performance from people, while fostering collaboration across businesses and borders, towards the achievement of the firm’s pipeline and revenue targets.

Strategic direction

  • Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Talent development

  • Develops high-performing people and teams through challenging and meaningful opportunities

Professional Capabilities

Knows the business and industry

  • Knows how member firm business works and keeps up to date on industry activities, marketplace trends and leading practices

Manages to results

  • Takes responsibility for assigned areas and contributes to the successful realisation of common goals

Manages and executes projects

  • Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems

  • Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk

  • Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity

  • Is adaptive and flexible in the face of change and ambiguity


Minimum Qualifications

  • B Degree

Desired Qualifications

  • Postgraduate qualification (Commerce/Business Management)

Minimum Experience

  • 7 years’ working experience within the relevant function

Desired Experience

  • 2 years at Senior Consultant level within the function
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