About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About the Operations Transformation Team

Our Operations Transformation team focuses on transforming our clients’ core business operations. We advise, design, implement, and deploy solutions focused on “heart of the business” issues in specific sectors including Health Care, Banking & Securities, TMT, Insurance, and Energy & Resources. Our Market Offerings include Operations Excellence, Manufacturing Strategy and Smart Operations, Capital Projects, Payments and Revenue Cycle Innovation and Emerging Business Models.
 
Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients’ priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.

Main Purpose of Job

The Site Reliability Engineer is responsible for ensuring the application and service stability, availability and optimum performance. The role is also responsible for automating manual and repetitive operations tasks by engaging with the entire software development life cycle to build, monitor and maintain various software systems. The candidate must have an “automate all tasks” attitude and must have strong software engineering mind-set in order to apply best practices to automation solutions that they build. This role is also responsible for reviewing application solution designs; understanding their impact on application/infrastructure; this role will also require close collaboration with product developers to ensure that the designed solution aligns to non-functional requirements such as availability, performance, security, and maintainability

Your responsibilities will include:

• Monitoring and maintaining of services or application stability, performance, capacity and availability
• Automating all manual, repetitive and automatable tasks to reduce toil
• Assisting development teams with defining non-functional requirements for all features/systems/services
• Release engineering - Designing and configuring CI/CD pipelines and ensuring teams adhere to release requirements
• Carrying out software quality assessment for all releases to production, including code and application design reviews
• Monitoring and maintaining of service/application performance, capacity and availability
• Ensuring availability, sustainability and accessibility of application systems/services
• Performing Incident Management and Root Cause Analysis
• Providing 2nd and 3rd level support to the IS Service Desk for the resolution of application and infrastructure-related incidents and problems
• Managing and remediating on security threats and vulnerabilities, and applying all required security controls in accordance with relevant policies
• Identification and mitigation of all risks for services in production
• Executing and managing operational projects to ensure delivery as per agreed timelines and scope
• Liaise with developers and other IT personnel for problem resolution

• Matric / Grade 12 essential
• 3-year degree / diploma Bachelor’s Degree or diploma in Computer Science, Information Systems, or similar qualification
• Min 5 years’ experience in a IT operations or Software development/maintenance role
• Min 3 years’ experience working with programming and scripting languages, such as JAVA, C#, Python, Ruby, Bash/Shell etc.
• Experience with supporting / maintaining JAVA applications preferred
• Min 3 years’ experience with Linux/Unix operating systems
• Min 3 years’ experience with containerisation related management stacks like Docker, Swarm, Kubernetes
• Solid understanding of source code management, compilers, build configuration languages, automated build tools, package managers, and installers
• Experience and knowledge of IP networks and related solutions preferred
• Experience designing large-scale distributed systems preferred
• Software design and development experience preferred
• Experience with Database technologies - RDBMS, e.g. MySQL, MSSQL, PostGreSQL, Oracle
• Strong SQL Scripting skills preferred
• Knowledge of incident and problem management processes preferred
• Experience with Cloud-native architectures, including public cloud PaaS / IaaS, micro-services architectures, APIs will be an advantage
• Strong problem solving skills and ability to adapt to new methods and processes
• Strong relationship building, persuasion, and collaboration skills that drives internal-and cross-team constructive feedback and support
• Strong communications skills and time-management skills, with the ability manage multiple tasks, and work well under pressure
• Experience in monitoring technologies and APM (Application Performance Management) tools
• Experience and knowledge of Financial and Payment solutions preferred