Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

Facilitation of Manager level Assessment and Development centres (MADCs), Assessment, Report Writing and Feedback on candidates at various levels, both internally and externally.

Key Performance Areas

Strategic Impact

• Supports the Assessment Centre leadership in the delivery of services to clients in line with the defined strategic objectives:
• → Provides support to management in the implementation of change initiatives
• → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines
• Develops relationships with peer group at client to understand their business
• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client

Client Impact: External / Internal

• Independently delivers quality work within area of expertise, within deadlines
• Provides client/s with sound professional advice and support on issues arising within area of expertise without reference to superior
• Applies solutions to technical issues that arise within area of expertise, with minimal input from management
• Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients
• Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise

Operational Effectiveness

• Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these
• Independently delivers on designated tasks within area of expertise
• Provides line manager with detailed reporting on status of deliverables on a regular basis
• Manages risk in area of engagement in alignment with Deloitte policies and processes
• Reviews own work prior to submission to ensure quality and provide guidance to junior team members on quality standards

Development/Growth of Team

• Shares expertise and knowledge with team members
• Actively works to address development areas identified
• Coaches / mentors junior team members of the team
• May act as counsellor to junior staff within the Service Line

Budgets / Profitability

• Effective use of time, equipment and resources

Minimum Qualifications

Honours Degree

Desired Qualifications

Postgraduate qualification in Psychology or Psychometry with HPCSA

Minimum Experience

5 years’ working experience within the relevant function

Desired Experience

2 years at Consultant level within the function

Accreditation in assessment instruments would be beneficial (particularly CPP, OPQ, EQ and Hogan would be beneficial)

Differentiators for this Role 

New Hire Assessments

• Supports business with the new hire assessment, interpretation of assessment information e.g. insight interviews and/or psychometrics and integrated report writing (inclusive of senior direct entries).
• ·Provides candidates and business with integrated feedback as required.

MADC Facilitation & Behavioural Assessment

• Facilitates the MADC programme and plays the role of a behavioural assessor on the panel.
• Writes integrated, bespoke reports for each MADC candidate.
• Facilitates and provides integrated feedback to candidates and business at the end of the Assessment Centre.
• Responds to requests of additional psychometric feedback to candidates on psychometrics done during the assessment.

Vendor Management (Assessment Service Providers)

• Together with the Assessment team, maintains relationships with service provider’s key account people, holding regular meetings and keeping communication open
• Screens and on-boards new Service Providers should this be necessary

Adhoc

• Assisting Manager with Direct Entry senior hire interviews and integrated report writing

Technical competencies

• Technical expert in specific functional area
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
• Experience in drafting and delivering presentations
• Good report writing skills
• Sound financial knowledge and understanding
• Registered Psychologist or Psychometrist with the HPCSA
• Competency Based Assessment Experience
• Experience with a range of psychometric instruments
• Recruitment Experience

Behavioural Capabilities

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability
• Good business acumen
• Facilitation skills
• Interviewing skills

Talent Standards : Senior Support Staff Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life

Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders

Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results

Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities

Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.