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About the Division

As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams: 

• PMO – Project Management Office
• BMS – Business Management Services
• SAP – Systems, Applications and Products
• IAAS - Infrastructure as a  service
• BSASI – ATS  Business Analysis
• CAD - Centre of Application Development
• USS – User Support Services

We are committed to empowering the firm by establishing an environment of continuous learning, challenging experiences, and enriching career opportunities. We are connected by a collaborative culture that fosters integrity, outstanding value, and strength from cultural diversity.

What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job
Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation within a predefined SLA.  Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems

Key Performance Areas:

Strategic Impact

• Under supervision,  provides user support on IT queries in respect of hardware and software issues Client Impact: External / Internal

Budgets/Profitability

• Effective use of time, equipment and resources

Differentiators for this specific role

• Create and Maintain client relationship
• Install and configure of standard hardware & software
• Maintain a tidy environment
• Administration and filing for IT service desk
• Manage third party calls
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%) 

Key Competencies required / Talent Standards Capabilities:

Leadership Capabilities

Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact Influence - Actively focuses on developing effective communication and relationship-building skills

Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction - Understands how their daily work contributes to the priorities of the team and the business

Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Professional Capabilities

Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems - Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity

Technical  

• Basic technical knowledge in Microsoft Office suite and operating system
• Working knowledge of networks, IT infrastructure and applications

• Behavioural

• Good communication skills, both written and verbal
• Problem solving ability
• Interpersonal and relationship building skills
• Client delivery focus
• Adaptable
• Focus on quality and awareness of risk
• Desire to develop self
• Business acumen
• nd Maintain client relationship
• Install and configure of standard hardware & software
• Maintain a tidy environment
• Administration and filing for IT service desk
• Manage third party calls
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%) 

Qualifications & Experience

Required

• Comptia A+ and/or N+ certification
• 1 year in IT support

Preferred

• Starting Microsoft certification, Degree or Diploma (in some countries in Africa)

Experience preferably within large corporate

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities