Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

Main Purpose of Job:

Ability to drive proposals and formulate the solution, approach and team construct required to deliver projects focused on Business of Technology Transformation.

Ability to confidently engage with clients during the pursuit process.

Ability to lead teams and deliver Business of Technology Transformation-related projects.

Ability to lead the transformation of the IT function and enable a better customer experience for the business.

Ability to strategically advise Technology Leaders on how they should shape and operate technology in their business, considering exponential change in their specific industry, technology trends and solutions as well as IT service management and governance best practices.

Ability to not only define the transformation roadmap, but also support clients in transitioning and implementing the target state.

Ability to advise clients on leading trends to increase Technology Business agility, increasing the speed and effectiveness with which an IT organisation can create insights, respond to meet business demand and achieve desired outcomes.

Key Performance Areas: Refer to the  job description for the comprehensive KPA's required

1. Strategic Impact
2. External / Internal Client Impact 
3. Operational Effectiveness 
4. Development / Growth of Team 
5. Budgets / Profitability 
6. Differentiators for the role

Differentiators for the Role

• Input: Effective pipeline building and driving of proposal
• Measurable: Led 2 to 5 proposals in the last year. Contributed/ participated in 2 to 5 proposals in the last year
• Input: Sales Target
• Measurable: R10 million
• Input: Delivery Target 
• Measurable: R10 million
• Input: Utilisation:
• Measurable: 70%
• Input: Experience in delivering technology-related projects
• Measurable: >5 years experience
• Input: Experience in delivering either IT Strategy or Enterprise Architecture projects
• Measurable: >4 years experience
• Input: Relevant certifications
• Measurable: ITIL (preferred), COBIT, TOGAF and SAFE (beneficial but optional)
• Input: Specialised Capability
• Measurable: Need to be proficient and regarded as an SME in at least one of the L2 Specialised Capabilities.  Need to be knowledgeable and able to engage with clients on all L2 Specialised Capabilities.

Specialised Capability:

Technology Operating Model Design: 

• Ability to help our client’s technology leaders rethink, reshape and reimagine their technology operating model into one that best enables business outcomes, shareholder value and core technology capabilities.
• Anticipates and articulates broader organizational implications of proposed IT recommendations.
• Advocates for the modernization of IT talent management
• Leads a team to develop robust IT operating models an defines integration points with the broader business
• Ways of working implementation, incl. process and governance optimization
• Operating model organization, talent and workforce design

Service Design and Service Management:  

• Ability to assist clients with: Service and product design​, Service management assessment, strategy and approach, ITIL V4 adoption support, Technology support model design and implementation​, Service management process design and implementation, IT capability assessments and gap analysis
• Consider technology trends (such as digitalization, DevOps, and SCRUM) and how it is changing the way we do  IT Service Management
• Advise clients on the automation of IT processes to generate further efficiencies within the function and introduce enablement platforms such as ServiceNow
• ​Clearly identifies and outlines key competencies needed for the organization to deliver quality service and establish a leading customer experience.

Technology Business and Financial Management: 

• Ability to advise Technology Leaders on the governing and financial management processes required to effectively manage and administrate the IT assets and services.
• Ability to advise clients on how to enable IT to operate like a commercial business.
• Ability to advise CIOs, CFOs and Technology leaders on how to manage their spend intelligently and to make informed decisions about where to allocate IT labour, capital and operating expenses.
• Ability to lead delivery teams to enhance the client’s IT financial management practices - IT Financial management diagnostics, design and implementation. 
• Ability to identify Technology spend optimisation and IT cost reduction opportunities.

Technology Sourcing and Enablement:  

• Ability to strategically advise clients and identify opportunities for outsourcing based on business needs.
• Ability to drive and deliver on the transformation for our clients, throughout sourcing process: Sourcing advisory, Contract restructuring & renegotiation, Sourcing execution, Technology vendor management, Service transition
• Advising clients on disruptive outsourcing trends and how to leverage this to gain competitive advantage, accelerate change in the organisation, gain access to scarce technology skills and capabilities, deliver IT services more effectively or reduce cost. 

Transformation Delivery:  

• Ability to clearly define the transformation roadmap and journey for the client
• Ability to drive the implementation of the transformation roadmap and the transition to the target state for our clients
• Provide transformation programme office set up and delivery
• Provide transformation programme assurance

Technical Excellence and DevOps:  

• Ability to advise clients on leading trends to increase Technology Business agility
• Advising client on DevOps processes, operating models and tooling.
• Assisting clients with maturing their DevOps capability.

Minimum Qualifications: 

• Degree or diploma aligned to area of specialisation
• TOGAF (trained and understanding)
• ITIL Foundation (trained and understanding)

Desired Qualifications:

• BSc or BCom or BEng degree
• TOGAF certification (preferred)
• ITIL certification (optional)
• COBIT certification (optional)

Key Competencies required / Talent Standards Capabilities:

Leadership / Behavioural Capabilities

Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people • Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders • Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Talent development - Develops high-performing people and teams through challenging and meaningful opportunities Cross-Consulting Capabilities • Delivery Excellence - Ability to plan and execute a project to deliver a superior client experience • Knows the Business and Sector - Ability to comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices • Analytical Thinking & Problem Solving - Ability to identify and solve problems objectively using analysis, experience and judgment

Financial Acumen - Ability to incorporate financial information when evaluating business opportunities and making recommendations

Executive Presence - Ability to develop relationships, establish credibility with and instill confidence in clients • Global Mindset - Ability to leverage cross-geography insights and practitioners to enhance client service delivery

Business-Technology Acumen - Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients Specialised Capabilities • Mature Domain Expertise - Ability to apply deep, specialized expertise in a particular product/domain to solve complex business issues

Technical Competencies:

Technical: 

• Expertise in field with excellent industry and business knowledge
• Strong business acumen
• Data Analysis
• Data Integration
• Data Governance
• Demonstrated leadership skills
• Sales and negotiation skills
• Ability to manage and execute projects
• Demonstrated execution of complex projects to profitable outcomes 
• Skilled in drafting and presenting client proposals
• Excellent report writing skills
• Good financial knowledge

Behavioural:

• Exceptional communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Sound mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Highly adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Sound problem solving ability