About Deloitte

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About the Division
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

·         Human resources

·         Information technology

·         Marketing and Communications

·         Financial support services, and much more. 

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Main Purpose of Job

Execution of the governance and analytics strategy for the Africa Member Firm with a key focus on providing an integrated and seamless service to the business & regions within Africa in a innovate, strategic manner whilst findings ways to automate people administrative processes continuously. Ensuring governance of all administrative processes related to our people within the Africa Member Firm (jurisdiction of the function), data management and providing of analytics associated with the data.

Key Performance Areas

1.      Strategic Impact

2.      External / Internal Client Impact

3.      Operational Effectiveness

4.      Development / Growth of Team (as applicable to role)

5.      Budgets / Profitability

6.      Differentiators for this specific role:  Africa Member Firm

6.1. Direct and manage the overall day to day activities of the GOVERNANCE & ANALYTICS CENTRE to achieve zero defect and be the standard of excellence across the Africa Member Firm.

6.2. Advocate continuous improvement and lead the GOVERNANCE & ANALYTICS CENTRE through innovation, automation and implementation of processes that ensures a seamless service to the Africa Member Firm.

6.3. Drive governance processes and contribute to strategic direction of the GOVERNANCE & ANALYTICS CENTRE.

6.4. Develop and maintain operational support policies and procedures to drive the delivery of the GOVERNANCE & ANALYTICS CENTRE team across the Africa Member Firm .

6.5. Develop capability and competence within the GOVERNANCE & ANALYTICS CENTRE and SAP Functional Team.

6.6. HR Systems / SAP Governance.

6.7. SAP and GOVERNANCE & ANALYTICS CENTRE Projects

6.8. HR Reward, Metrics & Reporting (Analytics)

6.9. Stakeholder relationship management

Strategic Impact

• Contributes to input on strategy for Service Area based on area of expertise
• Leads implementation of strategy plans agreed by leadership of own Service Area and client Service Area/s including:

→ Development of content for identified change initiatives and drive implementation of these

→ Setting of  implementation plans with team/s including timelines, actions and measures for success

→ Delegation to skilled subordinates to deliver

→ Defined communication process to leadership and team members

→ Timely and detailed reporting on status of implementation to leadership

• Provides significant support to leadership in communication and implementation of the Firm's strategic objectives
• Understands the EXCO mandate to Service Area and communicates this clearly to team/s
• Builds strong professional relationships across delegated service line/s to understand business needs in area of responsibility
• Establishes and maintains external business relationships within area of expertise to collaborate on, understand and share best practice

Based on expertise and experience, advises and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise

Client Impact: External / Internal

• Oversees delivery of specific area of expertise to Service Line/s on a national basis and rest of Africa
• Provides expert professional input on strategic and complex issues related to area of expertise
• Forms appropriate judgements based on careful analysis to make sound business decisions on issues
• Contributes to thought leadership initiatives and shares knowledge and expertise with client, Service Area, colleagues and teams

Holds regular meetings with teams to communicate Service Line / Area feedback on delivery and functional requirements across the Africa Member Firm

Operational Effectiveness

• Monitors delivery by teams against client expectations
• Gives direction and support to teams on client requirements and team achievements

Keeps Service Line /Area leadership teams updated on status of all projects within area of responsibility (Africa Member Firm)

• Manages complex risk issues within sphere of responsibility ensuring issues are rectified as soon as possible

Demonstrates Deloitte value of exceptional service to internal clients through personal example, growing the firm’s brand and talent development

Development/Growth of Team

• Identifies, recruits, mentors and develops Service Area team members. 
• Acts as counsellor to manager level staff within Service Line, ensuring effective coaching and guidance in development and career growth
• Develops effective relationships with key talent in Service Area and ensures they are well supported in their career growth
• Maintains robust succession plan for all senior/critical resource, depending on the profile / need expertise
• Empowers managers through effective delegation
• Provides consistent recognition and encouragement to teams and leads by example
• Demonstrates commitment to transformation agenda of the firm

Budgets / Profitability

• Provides annual budget input for area of responsibility for approval and integration into Service Area budget
• Manages costs for designated area and ensures time and expenses are submitted weekly

Differentiators for this specific role

1. Direct and manage the overall day to day activities of the Payroll team and HR administrators to achieve zero defect and be the standard of excellence

• Manage the coordination of activities between the HR Administrators and the Payroll team
• Manage the individual delivery and performance of the Payroll Team Leader in accordance with their KPA’s
• Provide input to HR BP Managers with regards to performance and development areas of the HR administrator within their team
• Ensure that the Payroll Team Leader has the training and tools to meet and exceed customer expectations

2. Advocate continuous improvement and lead the GOVERNANCE & ANALYTICS CENTRE through innovation, automation and implementation process

• Key contributor for the development and maintenance of the technology needs of the GOVERNANCE & ANALYTICS CENTRE
• Work with stakeholders to ensure alignment of GOVERNANCE & ANALYTICS CENTRE activities and strategy with business requirements by designing and implementing solutions using project management methodology
• Continually finds opportunities to automate people processes for the Africa Member Firm in relation to the jurisdiction of the Governance & Analytics Centre

3. Drive governance processes and contribute to strategic direction of the GOVERNANCE & ANALYTICS CENTRE

• Cooperate with and participate in the annual internal audit conducted by the Board.
• Ensures effective and appropriate governance across the Africa Member Firm in relation to people administrative processes & consistent application thereof

4. Develop and maintain operational support policies and procedures to drive the delivery of the GOVERNANCE & ANALYTICS CENTRE team & Firm

• Review Policies & Procedures on Compass and ensure that all processes align with the policy on a continuous basis across the Africa Member Firm
• Provide training and guidance to HR BP personnel (across the Africa Member Firm) with regards to application of policies and procedures.

Minimum Qualifications

• Honours Degree
• 12+ years’ experience within relevant function with a proven track record

Desired Qualifications

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)
• 6 years at a senior manager level with a proven track record

Differentiators for this specific role (continued)

5. Develop capability and competence within the Payroll and Administrator Teams

• Ensure that team members are motivated and engaged, e.g. annual teambuilding, collaborative social gatherings, weekly HUB Scrums, one-on-one meetings.
• Drive the recruitment for members of the team with the assistance of the Team Lead and BU Managers.

6. HR Systems/ SAP Governance

• Perform duties and responsibilities of SF HR Business Process Owner for the Africa Member Firm (guiding and granting approval for usage of SF HR data).        
• Provide input to appropriate systems within the firm wide technology approach to meet the needs of P&P Centre of Expertise & P&P Operations/Business Partner teams as it relates to HR technology across the Africa Member Firm.

7. SF & GOVERNANCE & ANALYTICS CENTRE Projects

• Initiate, test, manage and implement SF projects as and when required (e.g. VIP, Upgrades / Enhancement packs to SF)
• Implement and execute projects as mandated by the Leader of Human Resources for the Africa Member from time to time

8. HR Reward, Metrics, Data Integrity & Reporting

• Provide guidance and input into compliance & statutory reporting on a daily basis
• Investigate, understand, and clarify report requirements to be able to provide Employment Equity Stats for Tenders and Proposals on a monthly basis.

9. Stakeholder relationship management

• Serve as a point of contact for any escalations regarding SF HR Module and the GOVERNANCE & ANALYTICS CENTRE.
• Review and provide input into the quality assurance of the SF Functional team and GOVERNANCE & ANALYTICS CENTRE activities to ensure appropriate alignment with Service Level Agreements.
• Manage relationships with external service providers (SAICA, CAMAF, and Alexander Forbes).

Competencies:

Technical competencies

• Deep subject matter expert in the field with above average industry and business knowledge
• Expert knowledge of the human resources employee life cycle
• Demonstrated leadership skills and ability to engage at a leadership level across geographies
• Ability to interpret, communicate and implement strategy across continents
• Demonstrated execution of complex projects within timeframes and cost
• Experienced in development and delivery of professional presentations
• Exceptional report writing skills and ability to compile analytics in area of responsibility
• Solid financial knowledge
• Advance level knowledge of SF / SAP HRIS’
• Advance level knowledge of excel
• Advance level knowledge of payroll systems and related
• Advance level of project management skills

Behavioural competencies

• Exceptional communication skills, both written and verbal
• Strong interpersonal and relationship building skills
• Excellent mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Highly adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Excellent problem solving ability
• Exceptional business acumen

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.