Internal Client Services - Clients & Industries - Manager - Knowledge Management

  • 5 Magwa Cres, Waterval City, Midrand, 2066, South Africa
  • Full-time

Company Description

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at

About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 
- Human resources 
- Information technology 
- Marketing and Communications 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. This is a contract opportunity although, our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate depending on our business requirement

Manager: Talent Standards 

Living Our Purpose: Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

Influence: Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

Performance Drive: Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders

Strategic Direction: Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Talent development: Develops high-performing people and teams through challenging and meaningful opportunities

Competitive Edge: Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement

Inspirational leadership: Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others

Job Description

Main Purpose of Job

Champion and share insights into the capability and required firm contribution towards Deloitte’s Knowledge management platform

Key Performance Areas:

Strategic Impact:

  • Establish process to support service lines, industry, market offerings, digital and partnership & alliances with appropriate use of the knowledge management  platforms such as KX
  • Create visibility for the above areas of available KX tools and platforms
  • Support easy to access KX platforms for the above-mentioned areas
  • Drive campaigns for awareness, adoption and proficiency of the KX tools and platforms
  • Contributes to the capabilities and staff development of the marketing offering, digital and partnership & alliance capabilities
  • Ensure KM process are in alignment with the requirement of the MFS.  This is to be done in conjunction with agreed to priorities as defined by the C&I leadership for KX


  • Strength/value of input
  • Relevance of initiatives that focus on business improvement
  • Effectiveness of plans 
  • Efficacy of process
  • Leadership feedback
  • Effectiveness of support
  • Clarity of communication; team feedback
  • Best practice knowledge and implementation as defined by global

Budgets / Profitability:

  • Provides annual budget of KM requirements in alignment with SL activity
  • This includes global subscriptions and platforms approved and required by the service lines and local subscriptions to information sources as required by SLs, CLs and approved by C&I COO.


  • Comprehensive and effective budgeting
  • Effective forecasting and cost containment


Minimum Qualifications:

  • B. Degree in ICT

Desired Qualifications:

  • B. Degree in ICT

Minimum Experience:

  • 7+ years’ as a senior consultant, manager or similar function
  • Desired Experience:
  • Familiar with Deloitte or advisory business models

Additional Information

Technical competencies


  • Expert in field with excellent industry and business knowledge
  • Demonstrated leadership skills
  • Ability to interpret, communicate and implement strategy
  • Demonstrated execution of complex projects within timeframes and cost
  • Experienced in development and delivery of professional presentations
  • Excellent report writing skills
  • Solid financial knowledge


  • Exceptional communication skills, both written and verbal
  • Strong interpersonal and relationship building skills
  • Excellent mentorship and coaching ability with desire to develop self and others
  • Strong client delivery focus
  • Highly adaptable, managing change and ambiguity with ease
  • Focus on quality and risk
  • Excellent problem solving ability
  • Exceptional business acumen

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

Privacy Policy