About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About the Operations Transformation Team

Our Operations Transformation team focuses on transforming our clients’ core business operations. We advise, design, implement, and deploy solutions focused on “heart of the business” issues in specific sectors including Health Care, Banking & Securities, TMT, Insurance, and Energy & Resources. Our Market Offerings include Operations Excellence, Manufacturing Strategy and Smart Operations, Capital Projects, Payments and Revenue Cycle Innovation and Emerging Business Models.
 
Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients’ priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.

Main Purpose of Job

The Business Analyst helps to support and maximize the effectiveness of the Product Owner, supporting the creation of user stories to an adequate level of granularity, assessing options for technical and business feasibility, and ensuring development is aligned to business outcomes.  This role is responsible providing business information during release and iteration planning, as well as supporting the review, refine and re-prioritization of the release backlog. This role provides regular feedback by testing deliverables against a user story’s acceptance criteria and provides regular feedback by validating that the product meets the business goals. The incumbent is responsible for supporting everyday reporting, facilitation, and communication.

Key accountabilities and decision ownership

• Work with the Product Owner to clarify goals and business value outcomes
• Work with the Product Owner to define and prioritize the user stories aligned to the capability roadmap, providing a systems perspective
• Ensure user stories are broken down to an adequate level of detail for execution by engineering
• Clarify user stories questions with team members
• Support the development of and execution of acceptance tests based on acceptance criteria, verifying stories meet acceptance criteria
• Work with Product Owner to review, update and re-prioritize team backlog
• Analyse and report delivery risks and opportunities
• Facilitate engagement with stakeholders for communications and decision-making
• Continuously update the delivery team in case of business changes

Must have technical / professional qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field
•  A total of at least five years relevant work experience of which at least two or more years is in supporting successful delivery in Business Analysis (or equivalent role) across full product lifecycles, from MVP to marketable products in iterations, including support transition
• Experience working with agile methodologies, such as Scrum, Kanban, XP, BDD and ATDD
• Experience in the use of analytics and AB / multivariate testing preferred
• Experience managing senior stakeholders
• Professional experience and knowledge of the Telecommunications industry strongly preferred
• JIRA/Confluence, MS Project, or equivalent experience preferred

Core competencies, knowledge and experience

• User story definition and refinement and team backlog management
• Agile software development environment and methods, e.g. Scrum, TDD, BDD, Kanban
• Business and systems analysis in a large digital environment
• Development of software systems in Web-scale environments
• User and technical acceptance test design, execution, and validation
• Market research, design thinking, and lean start-up methods (MVPs)
• Customer experience design of digital products and services
• Analytics / AB / multivariate testing and related tools
• Data-driven decision making
• Expertise in supporting team facilitation and management tools, e.g. JIRA/Confluence, MS Project
• Understanding of fundamentals of software development processes and procedures, as well as supporting systems and architecture
• Strong facilitation and organization skills
• Strong relationship building and communications skills
• Excellent verbal and written communications and collaboration skills, with the ability to work closely with the delivery team to deliver user stories
• Strong time-management skills, with the ability to juggle multiple balls, and comfortable working under pressure
• Strong problem solving skills
• A strong customer-centric focus, with an entrepreneurial and ROI mindset
• Good understanding of the business capability / user journey, wider organizational goals, and desired product business outcomes
• Flexible with planning, controlling the activities of the team and work estimation, able to continuously balance between the customer and commercial needs
• Strong understanding of both the current Telecommunications and digital services market and emerging business and technology trends