About Deloitte

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About the Operations Transformation Team

Our Operations Transformation team focuses on transforming our clients’ core business operations. We advise, design, implement, and deploy solutions focused on “heart of the business” issues in specific sectors including Health Care, Banking & Securities, TMT, Insurance, and Energy & Resources. Our Market Offerings include Operations Excellence, Manufacturing Strategy and Smart Operations, Capital Projects, Payments and Revenue Cycle Innovation and Emerging Business Models.
 
Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients’ priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.

Main Purpose of Job

The role is accountable for guiding customer engagement across all relevant digital platforms, including customer adoption of digital sales and self-service channels. The role will provide clear direction for digital marketing technology across the whole business, working in close coordination with the Brand, Digital Channels and Big Data squads. Outputs include providing clear roadmaps for digital marketing technology to drive improvement of overall brand and commercial goals within various business units.

Key Responsibilities

• Drive the development of an integrated digital marketing technology stack to drive commercial objectives in the digital environment, including DMP (Adobe Audience Manager), Adobe Target, Adobe Analytics, DSP (Adform), Media Planning (Lumina), Datorama, Neustar (Attribution)
• Steer implementation via relevant teams and drive hands-on implementation where feasible to pragmatically speed up progress and drive automation
• Manage technology lifecycle (requirements, scope, schedule, resources, testing, quality, release, costs, and changes) for cross-functional initiatives
• Ensure support and coordination from leadership, product management, technology teams and further stakeholders
• Lead the efforts across other teams and steer our marketing technology related projects

Must have technical / professional qualifications:
• 3 year Business, Quantative or Technical related Degree or National Diploma
OR
• 8-10 yrs experience within a relevant environment, relevant technical qualifications

Core competencies, knowledge and experience 

Minimum of 6 to 8 yrs relevant experience essential in:

• At least 5 years’ experience in marketing technology platforms, preferably in a fast-paced, agile environment
• Detailed hands-on experience in implementing, integrating and operating systems that make up the marketing technology stack
• Experience with analytics software including PowerBI, Qlik, Adobe Analytics and Datorama
• Experience in advanced analytics areas including SQL, data warehouse and big data
• Proven track-record of driving projects and creating impact through pragmatic problem-solving
• Capable of working in a complex matrix organisations and able to build strong relationships and credibility with multiple levels both internally and externally