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About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

•Human resources

•Information technology

•Marketing and Communications

•Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job:

To provide Knowledge Management support to Deloitte Africa by supporting the success of the knowledge management function. This includes setting clear objectives for the knowledge management function; implementing the function successfully by managing the full life cycle of knowledge; clearly demonstrating incremental value add of the function and;  working with Service Lines in the team to build an incremental awareness and appreciation of knowledge management and content management.

Qualifications & Experience

Required
Bachelor’s Degree in Knowledge Management or Information Management or Multimedia
Experience in MS Teams or similar technology
MS SharePoint
Multimedia

Preferred
Postgraduate Degree relevant to the role is advantageous
An ICT related qualification is advantageous
 

Key Competencies Required:

Strategic Impact

• Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives

• Supports management in the implementation of change initiatives as directed

• Develops relationships with peer group in the client business to understand their business

• Participates in team efforts to find solutions to address issues in area of expertise that may enhance / renew service offerings to client

Differentiators for this specific role

Partner with business to encourage the sustainable use of KM Collaboration tools

• Support the adoption and use of collaboration tools e.g. MS Teams, KM App, DoL etc 

• Manage the full life cycle of Knowledge Management tools

• Support Global iro KM innovation and new tools and technologies to drive change iro KM

Managing KX Africa

• Ensure sites on KX Africa are updated and refreshed

• Provide support to the C&I Chief of Staff iro C&I DoL and DR sites

• Ensure that links to Online Research Tools are refressed

• Support Search Optimisation initiatives

KM Strategy

• Support the implementation of the Deloitte Africa Content Management System

• Training and awareness iro the usage of the Deloitte Africa Content Management System

• Effect the implementation of Global KM Tools

Leadership / Behavioural Capabilities

Living our Purpose: Builds own understanding of our purpose and values; explores opportunities for impact

Influence: Actively focuses on developing effective communication and relationship-building skills

Performance drive: Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction: Understands how their daily work contributes to the priorities of the team and the business

Talent development: Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems: Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk:     Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity:      Is adaptive and flexible in the face of change and ambiguity

Technical Competencies

• Sound technical knowledge in specific functional area

• Appropriate skills in analysis and report writing

• Experience in drafting of professional presentations and reports for review

• Proficient in MS Teams

Behavioural Competencies

• Good communication skills, both written and verbal

• Interpersonal and relationship building skills

• Desire to develop self

• Client delivery focus

• Adaptable

• Focus on quality and awareness of risk

• Problem solving ability

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.