Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. With more than 150 years of hard work and commitment to making a real difference, our organization has grown in scale and diversity approximately 286,000 people in 150 countries and territories, providing these services yet our shared culture remains the same. Click here to read more about Deloitte.

Main Purpose of Job  is to provide an efficient and effective co-ordination and client services function

Based on the frontline reception desk you will be responsible for full reception responsibilities including the professional manning of the switchboard 

Strategic Impact 

Ensures that the relevant operations are carried out in a cost effective, efficient and timely manner to meet the needs of the business

Client Impact: External/ Internal

Builds working relationships within the business in order to understand internal client requirements

Develops and implements changes to processes to better meet business needs

Operational Effectiveness

Ensures efficiency of output at all times

Develops, monitors and maintains standard operating processes to ensure optimal service delivery

Ensures quality standards are maintained

Builds good working relationships with vendors and tracks service delivery against SLA 

Ensures risk is mitigated in all processes within own workplace

Maintains accurate records for own area

Development/ Growth of Team

Responsible for on-boarding of new employees in standard operating processes

Budgets and Forecasts

Submits input to management for annual budgeting of equipment / supplies required for efficient operation

Tracks and reports on costs incurred within daily operations

Ensures routine maintenance of equipment/ assets for optimal performance

Differentiators for this specific role

Efficient management of venues 

·        Coordinating bookings of venues for employees 

·        Coordinating equipment and refreshment requirements per booking.

General administration

·        Daily checks on equipment and facilities

·        Reporting of any breakages, damage or maintenance/repairs required.

·        Stock control of cutlery, crockery and consumables

·        Ordering of stationery

·        Managing mail/docex

Key Competencies required / Talent Standards Capabilities:

Professionalism

Client focus

Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact

Influence - Actively focuses on developing effective communication and relationship-building skills

Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction - Understands how their daily work contributes to the priorities of the team and the business

Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Technical Competencies

·        Competent in MS Outlook, basic MS Word and MS Excel

·        Good understanding of process flow of specific area of responsibility

·        Planning and organising skills

·        Good written and verbal communication

·        Basic financial knowledge

Behavioural Competencies

·        Good interpersonal skills

·        Client focused

·        Quality driven

·        Adaptable

Matric 

5 years' working experience 

Key Competencies required / Talent Standards Capabilities:

Professionalism

Client focus

Technical Competencies

·        Competent in MS Outlook, basic MS Word and MS Excel

·        Good understanding of process flow of specific area of responsibility

·        Planning and organising skills

·        Good written and verbal communication

·        Basic financial knowledge

Behavioural Competencies

·        Good interpersonal skills

·        Client focused

·        Quality driven

·        Adaptable

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.