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About the Division 
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 

- Human resources 
- Information technology 
- Marketing and Communications 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

Main Purpose
Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation within a predefined SLA.  Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems

Differentiators for this specific role

·         Create and Maintain client relationship

·         Install and configure of standard hardware & software

·         Maintain a tidy environment

·         Administration and filing for IT service desk

·         Manage third party calls

·         Filling in for absent colleagues

·         Monitoring of SLA of calls ( SLA 98%)

Key Performance Areas:

Strategic Impact

·         Under supervision, provides user support on IT queries in respect of hardware and software issues

Client Impact: External/Internal

·         Solves user queries remotely within SLA

·         Escalates issues to technical experts that cannot be solved

Operational Effectiveness

·         Works collaboratively with GIS team to ensure calls are closed in the shortest possible time span

·         Logs calls accurately with all detail onto system

·         Tracks queries through to resolution and closes them on logging system

·         Assists team members as required

·         Remains aware of risk in area of expertise in alignment with Deloitte policies and processes

·         Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures

Development/Growth of Team

·         Actively works to address identified development areas

·         Cultivates ability to give effective development feedback both upwards and to peers

Budgets and Forecast

·         Effective use of time, equipment and resources

Key Competencies required / Talent Standards Capabilities:

Leadership Capabilities

Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact

Influence - Actively focuses on developing effective communication and relationship-building skills

Performance drive – Understands expectations and demonstrates persona accountability for keeping performance on track

Strategic direction - Understands how their daily work contributes to the priorities of the team and the business

Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Technical Competencies

·         Basic technical knowledge in Microsoft Office suite and operating system

·         Working knowledge of networks, IT infrastructure and applications

Behavioural Competencies

·         Good communication skills, both written and verbal

·         Problem solving ability

·         Interpersonal and relationship building skills

·         Client delivery focus

·         Adaptable

·         Focus on quality and awareness of risk

·         Desire to develop self

·         Business acumen

Required 
Comptia A+ and/or N+ certification 
1 year in IT support 

Preferred
Starting Microsoft certification, Degree or Diploma (in some countries in Africa)
Experience preferably within large corporate

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.