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About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 
- Human resources 
- Information technology 
- Marketing and Communications 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

Responsible for the Functional support tasks of the SAP modules in the ERP Centre of Excellence Function.

To assist in Call Management for these modules to resolve user queries.

To assist the ERP Functional Senior consultant in call management, operational tasks and testing

Qualifications & Experience

Required

Degree (3 years) or National Diploma in IT related course, Previous SAP experience, working as a Business User

At least two years IT experience and 2 years Functional knowledge in at least 1 key module of SAP ERP such as Finance, Procurement or Engagement Management.  Knowledge in the specific Process Area

Preferred

The stated minimum qualifications plus an understanding of the IT environment

At least four years IT experience, 3 years working knowledge of the business

Differentiators for this specific role

Management of Calls

• • Resolving user queries for module via the Call logging system

  • Working with other consultants, AMS and SAP to resolve calls

  • Interacting with Clients through meetings, calls and emails

  • Ensuring all calls waiting in customer are followed up and closed

     

    Resolution of User queries / Client Service Excellence

  • Review Daily internal Dashboard and email queues

  • Trouble Shoot User queries

  • Consulting with other SAP Consultants in team

  • Analysing User queries

  • Solving user queries

  • Handle calls and close within SLA

  • Raise Change Requests and manage until implementation into Production

  • Interacting with consultants of other modules

  • Interaction with Clients

  • Using external sources to assist in query resolution – using Google for Example and SAP Help

  • Management of all user queries

  • Procurement, Workflow, queries

  • Concur and Finance queries

  • Blackline queries

     

    Performing Testing

    Conduct User Acceptance Testing

  • Performing User Acceptance testing

  • Resolving UAT queries

  • Preparing Test Scripts

  • Conducting Integration testing with other Modules

  • Perform regression testing for new Release Upgrades

     

    Operational calls error log reviews

  • Performing Adhoc data and process audits

  • Reviewing processes to ensure efficiencies

  • Assist the ERP Senior Functional  consultant with FAQ

  • Review Error logs

     

    Data Quality and Governance facilitation

  • Conducting adhoc data quality audits on specific areas

  • Notification of issues to the SAP Senior Consultant

  • Conducting Monthly checks on all aspects of data

  • Review of Error logs and recommendations

  • Notification of issues to the Senior Consultant

     

    Training

  • Conducting ERP Module training when requested

  • Assisting the ERP Senior Consultant on SAP training