About Deloitte

Deloitte is the largest private professional services network in the world. Every day, approximately 220,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

In South Africa, Deloitte is one of the leading professional services organisations, specialising in providing Audit, Tax, Consulting, Risk Advisory and Corporate Finance services. We serve clients in a variety of industries from financial services, to consumer business, energy, mining and manufacturing, tourism and the public sector, and we provide powerful business solutions to some of the world's most well-known and respected companies, including more than 80 percent of the Fortune 100.

Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the work space and we aim to encourage work/life balance, supporting them in all aspects of their lives.

Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.

Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you'll develop at Deloitte.

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong.

The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources
• Information technology
• Marketing and Communications
• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

We are committed to establishing and empowering the firm by establishing an environment of continuous learning and enriching career opportunities.

What Impact will you make?

Every day, you will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in Professional Services, Deloitte is where you will find unrivalled opportunities to succeed and realise your full potential 

What you will do?

To ensure efficient and professional management of the reception area. Answering & re-routing of telephone calls.

Strategic Impact

Under supervision, completes standard basic tasks that impact delivery of the broader team in relation to overall strategy of the service area

Budgets / Profitability

Effectively uses time, equipment and resources 

Differentiators for this specific role

1) Reception: Parking

•Establish the identity and purpose of the person driving the vehicle at the boom before entry is permitted to the building.

Visitors

•Receiving & announcing visitors in a professional, competent, and friendly manner

•Re-directing visitors

Housekeeping

•Keep the Reception area neat and tidy at all times

Security

•Screen and ensure visitors are collected from reception

2) Switchboard:Telephone

•Answering and re-routing calls

•Taking and relaying messages

•Assist staff in your building with internal numbers

3) Parcels & mail:Parcels & Mail

•Receiving and recording mail / parcels /faxes

•Sorting & distributing internal mail via mailroom

•External courier collections

4) Appearance & professional conduct

•Wear the uniform provided in a neat and tidy manner

•Well groomed & professional at all times

•Clear verbal communication

•Punctuality

5) Teamwork

•Ability to work well in a team and assist when other receptionists are on leave

•Data capturing, input of migration application data into the Deloitte System (tax Migration Division)

Leadership / Behavioural Capabilities

Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact

Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track

Influence - Actively focuses on developing effective communication and relationship-building skills

Strategic direction - Understands how their daily work contributes to the priorities of the team and the business

Professional Capabilities 

Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems - Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity

Technical Competencies

• Basic knowledge of the standardised routines of the role
• Basic knowledge of Outlook and programs relevant to the role 

Behavioural Competencies

• Communicates effectively both in writing and verbally
• Good interpersonal skills
• Keen to learn
• Focuses on delivery
• Is adaptable
• Ability to solve basic problems related to specific tasks

Basic understanding of business Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

Qualifications and Experience Required

Matric

2-3 years’ experience in the similar position

Desired requirements

Receptionist qualification

To ensure efficient and professional management of the reception area. Answering & re-routing of telephone calls