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About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 
- Human resources 
- Information technology 
- Marketing and Communications 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

Main Purpose of Job

To work independently within sphere of responsibility in the effective delivery of Client programmes to clients in relevant area of expertise 

Differentiators for this specific role

Strategy:

• Develops a robust and well considered programme strategy, aligned with firm Africa 2020 strategy

• Develops approved marketing and communication plan with supporting implementation calendar

• Conducts competitor research and analysis, incorporating CRR info and updates line manager and client

• Demonstrates subject matter expertise and strategic insight by connecting the dots

• Drives innovative ideas and opportunities

• Build a solid relationship at client

• Raise effective solutions to address issues in area of expertise that may enhance / renew service offerings to client

• Independently manage the Non-Executive Director (NED) Lab Faculty on an on-going basis through:

• Contribute to developing and updating templates for running NED labs when required.

• Independently train other managers to manage NED labs when required.

• Independently, on a monthly basis, manage the NED lab pipeline and coordinate & schedule labs with LSCPs, client and facilitators, and staffing lab managers.

• Report pipeline, client feedback, themes and post-lab tracking to DEI.

• Drive NED client programme.

   

  Planning & Implementation:

• Manages and monitors implementation of programme strategy
• Regularly interacting and collaborating with multiple stakeholders impacting the community(ies) in concern and seeking feedback
• Regular interaction with key stakeholders and line manager to seek feedback
• Produces and manages community engagement content (includes online/ digital)
• Develops and implements value adding bold plays or stretch goals
• Track and measure performance, including ROI, assessing channel effectiveness and providing recommendations

Client & Firm Centricity:

• Demonstrates an advanced level of understanding of the firm service offerings, understands and supports the business growth targets remaining current on industry performance, client news and market developments
• Positions self as trusted partner relating to the client programme and proactively supports other team members when required
• Develops and builds relationships with wider teams and stakeholders and seeks opportunities for collaboration
• Drives and seeks opportunities for developing or distributing thought leadership

Brand Centricity:

• Understands the brand attributes of Innovation, Impact and Leadership and seeks to incorporate in client-specific messaging
• Actively includes Deloitte brand positioning (Impact that matters) in outputs
• Adheres to the Deloitte brand guidelines and produces documents of appropriate quality and compliance

People Management:

• Attends approved and appropriate business related learning and development courses for own growth
• Effective delegation of tasks
• Provides constructive, timely feedback
• Demonstrates a degree of mentoring and guidance

Handling of conflict situations and issues of performance

Qualifications & Experience

Required

Degree / Honours Degree

7 years’ working experience within the relevant function

Desired

Postgraduate qualification (relevant to Service Area / Business Management, etc.)

2 years at Senior Consultant level within the function