Internal Client Services - Talent & Transformation - HR Senior Consultant (Pipeline)

  • Full-time
  • Service Line: Internal Client Services

Company Description

Deloitte is the largest private professional services network in the world. Every day, approximately 264,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters. Click here to read more about Deloitte.  

About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 
- Human resources 
- Information technology 
- Marketing and Communications 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

Job Description

Main Purpose of Job

Plan, implement and evaluate HR initiatives that support the Business Unit in achieving its strategic objectives.

Implement HR policies & procedures (standardisation & governance).

Develop an advisory relationship with the Business Unit.

Implement change management principles in support of organisational change which impacts our people.

Qualifications & Experience

Required

Degree

5 years’ working experience within the relevant function

Preferred

Postgraduate qualification (relevant to Service Area / Business Management, etc.)

2 years at Consultant level within the function

Key Performance Areas:

Strategic Impact

  • Supports leadership in the delivery of services to clients in line with the defined strategic objectives:

    → Provides support to management in the implementation of change initiatives

    → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines

  • Develops relationships with peer group at client to understand their business

  • Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client

Budgets / Profitability

  • Effective use of time, equipment and resources

 

Differentiators for this specific role

  • Supports leadership and business with strategic staffing, including manpower planning, talent inventory, and succession planning.

  • Ensuring that the performance management process is understood by all the business and that KPC’s align to the business strategy.

  • Ensuring that all roles within the Business Unit have role descriptions and that they have been graded.

  • Working with Reward specialist to recommend salary bands

  • Communicating the reward strategy to the BU and employees

  • Ensuring that relevant processes are in place to guarantee data integrity and that HR admin is completed in accordance with defined  standards

  • Advising business on misconduct, incapacity and operational requirement issues in accordance with legislation and firm policy & procedures; and facilitating the resolution of issues that arise without setting a dangerous precedent or exposing the firm to undue risk

  • Displays self-awareness and insight into areas of strength and development; and works with team leader and coach to construct suitable development plan for implementation

  • Participate in and contributes to firm-wide T&T projects with a view to assist in the design of processes, best practices, etc.

Key Competencies required / Talent Standards Capabilities:

Leadership Capabilities

Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life

Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders

Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results

Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities

Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Professional Capabilities

Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems - Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity

Technical Competencies

  • Technical expert in specific functional area

  • Demonstrated capability in interaction at all levels, briefing, analysis and project management skills

  • Experience in drafting and delivering presentations

  • Good report writing skills

  • Sound financial knowledge and understanding

Behavioural Competencies    

  • Excellent communication skills, both written and verbal

  • Good interpersonal and relationship building skills

  • Mentorship and coaching ability with desire to develop self and others

  • Strong client delivery focus

  • Adaptable, managing change and ambiguity with ease

  • Focus on quality and risk

  • Problem solving ability

  • Good business acumen

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

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