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About the Division 

The value that Deloitte Risk Advisory Africa creates for organisations is synonymous with operational excellence. By understanding decision-makers’ roles to maximise analytics value, Deloitte Data Analytics turns everyday information into useful and actionable insights. 

Main purpose of Job

To support Engagement team in delivery of services to / at client premises on delegated engagement / project. 

Key Performance Areas:

Strategic Impact

• Under guidance, supports the delivery efforts of the engagement team in area of competency

• Seeks to understand how to identify prospective sales opportunities

External/ Internal Client Impact

• Assists in preparation of client presentations / discussion documentation as directed

• Contributes to decisions by engagement team by providing fact-based and pertinent recommendations from research / analysis / client interaction

Operational Effectiveness

• Maintains close focus on timelines and accuracy ensuring quality of delivery of the role

• within standardised operational requirements and client SLA’s

• Understands the context and impact of own role within engagement and conducts work accordingly

Development/ Growth of Team (Detail applicable to role)

• Cultivates ability to give effective development feedback both upward and to peers

• Maintains own development and knowledge in specialised area

• Positive collaboration

• Development of self

Budgets/ Profitability

• Submits any billing, expense claims and timesheets on time

• Allow for timeous billing, accurate WIP forecasts

Specialised Competencies

• Key differential for TOA Senior Consultant, Consultant and Junior Consultant relates to years’ experience and targets as agreed per financial year in relation to (1) Winning Business (2) Selling of awareness material and (3) Referrals/Cross Selling of new business to other RA/Deloitte Business Areas.

• Winning business in line with target set for relevant financial year

• Selling of awareness material in line with target agreed upon for relevant financial year

• Referrals / Cross Selling of new business to other RA/Deloitte areas

• Client Retention - Regular engagement with clients per ISO requirements. Advising clients of changes or services which may impact/benefit their hotline facility. Attention to and resolution of client queries. Engagement with operations team to enhance client experience or remedy concerns. Escalation of client concerns where necessary to management

• Adherence to TOA controls, procedures and requirements.

• Compliance with the firm's risk and independence policies and regulatory requirements

• Growth in net fees against set financial targets is achieved

• Client retention

• Positive feedback from management/superiors

Leadership Capabilities

• Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact

• Influence – Actively focuses on developing effective communication and relationship-building skills

• Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track

• Strategic direction - Understands how their daily work contributes to the priorities of the team and the business

• Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

• Competitive edge -  Brings a fresh perspective and challenges Deloitte to think differently

• Inspirational leadership - Demonstrates an awareness of strengths, differences, and personal impact to motivate others

Minimum Qualification

Degree / Diploma

Desired Qualification

Postgraduate qualification (relevant to Service Area / Business Management, etc.) (B Com Marketing)

Minimum Experience

1 year previous experience within the ‘services industry’ with a strong focus on client retention / sales & marketing.

Proven experience in building client relationships at an operational level

Desired Experience

2 years working experience within function in a client facing role (preferably)

Marketing experience (preferably).

Graphic designing experience (preferably).

Call centre solution selling experience (preferably)

Sales experience