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About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 
- Human resources 
- Information technology 
- Risk, Independence & Legal 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job:

Under minimum supervision, to support line manager in delivery of services to internal clients in relevant area of expertise 

Qualifications & Experience

Required

Degree

5 years’ working experience within the relevant function

Preferred

Postgraduate qualification (relevant to Service Area / Business Management, etc.)

2 years at Consultant level within the function

Key Competencies Required:

Strategic Impact

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:

  → Provides support to management in the implementation of change initiatives

  → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines

• Develops relationships with peer group at client to understand their business

• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client

Budgets / Profitability

• Effective use of time, equipment and resources

Differentiators for this specific role

Strategy

• Assists in developing a robust and well considered strategic marketing plan, aligned with service line or industry business strategy and objectives

• Performs competitor research and analysis, along with reference to CSAs and provides regular updates to service line client and leadership

• Develops approved channel and communication plan with associated implementation calendar

• Displays subject matter expertise and strategic insight

• Proactively provides innovative ideas and opportunities

• Provides service line business strategy planning support

Implementation of Strategy & Marketing Plans

• Implementation and monitoring the industry/ service line marketing plan.

• Ensures that all deliverables are delivered on time and proactively advises line manager of any issues regarding delivery to address with client timeously

• Translates marketing objectives into clear and comprehensive briefs that ensure accurate understanding and direction as per client and line manager’s requirements

• Regularly interacts with industry/service line leadership and line manager and other collaborating teams to seek feedback.

• Assist in producing and implementing marketing collateral, including but not limited to relevant online and digital content

• Proactively ensures that relevant website and digital / online content is maintained and up-to-date.

• Ensuring that the following competencies are being displayed:
  - Take ownership and conduct tasks with a sense of urgency to ensure all tasks are completed timeously
  - Ensure communication with relevant stakeholders is proactive and regular
  - Pro-actively identify tasks which need to be undertaken in the process
  - Ensure all tasks are conducted with attention to detail
  - Pro-actively manage difficult situations by appropriately escalating the matter to the line manager or managing
  - Ensure all work that is delivered is of the highest quality which represents the Deloitte way.

Client & Firm Centricity

• Understands service offerings and products of the firm and understands and supports the business growth targets, remaining current on industry performance, client news and market developments

• Develops and builds relationships with wider teams and stakeholders (including global MF counterparts) and seeks opportunities for collaboration across marketing and broader C&I teams.

Brand Centricity

• Understands the brand attributes of Innovation, Impact and Leadership and seeks opportunities to incorporate brand positioning into marketing initiatives

• Consistently complies with Deloitte brand and corporate identity guidelines and produces documents and work of appropriate quality and compliance

Financial Management

• Track and manage the agreed upon budget for all initiatives and ensure any anomalies are raised with the line manager timeously.
   

• Actively endeavour to ensure budget it spent cost effectively by considering numerous quotes where appropriate.

Impact

• Ensures all initiatives are measured and impact is tracked: performance and return on investment and activities and marketing channel effectiveness, both quantitatively and qualitatively for all initiatives.

• Responsible for producing a close out report for each initiative

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life

Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders

Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results

Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities

Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems: Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

Technical Competencies

• Technical expert in specific functional area

• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills

• Experience in drafting and delivering presentations

• Good report writing skills

• Sound financial knowledge and understanding

Behavioural Competencies

• Excellent communication skills, both written and verbal

• Good interpersonal and relationship building skills

• Mentorship and coaching ability with desire to develop self and others

• Strong client delivery focus

• Adaptable, managing change and ambiguity with ease

• Focus on quality and risk

• Problem solving ability

• Good business acumen

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.