Industry Programme, Senior Manager / Associate Director - Clients & Industries - Internal Client Services

  • Full-time

Company Description

Deloitte is the largest private professional services network in the world. Every day, approximately 264,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters. Click here to read more about Deloitte.  

About the Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

 

Job Description

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job:

To lead the Industry Pillar within Clients & Industries, through effective delegation and management of the Industry Programme Team's delivery to the business

 

Qualifications

Qualifications & Experience 

Required

Undergraduate Degree

12+ years’ working experience within the relevant function

Preferred

Postgraduate qualification

4+ years at senior management level

Additional Information

Key Performance Areas:

 

Strategic Impact

·         Contributes to input on strategy for Service Area based on area of expertise

Client Impact: External/Internal

·         Acts as sounding board to teams on business decisions and direction as needed

·         Develops thought leadership within area of expertise and shares knowledge through internal/external presentations, and to team for delivery improvement

Operational effectiveness

·         Maintains high level oversight of all change initiatives, implementation of projects, quality and timeliness of team delivery

·         Provides teams with expert advice, direction and recognition

Development / Growth of team as applicable

·         Build, develop and mentor a motivated, high performing and transformed Industry Programme Team

 

Differentiators for this specific role:

Industry Programme- Set up an Industry Programme that provides proactive value and collaboration for Industry Leaders and Strategists, focused on:

·         Investment and growth portfolio

·         Capacity and capability gaps per industry

·         Industry learning: ‘license to serve’

·         Areas of differentiation: clarifying and articulating each Industry’s unique selling points

·         Marketing: directly enabling industry strategy

·         Operational efficiencies: reporting and budgeting

·         Industry Community: create an effective Industry Leader & Strategist community, collaboration and high performance culture

·         Mobilize all elements of C&I to support Industry positioning and growth

·         Work hand in hand with Client Leadership Programme

·         Work with Digital Team and Industry Leaders to take digital assets to market

Priority Client Portfolio

·         Work with Industry and Service Line Leaders to refresh the priority client portfolio on an annual basis – ensuring the portfolio is aligned with the Africa Firm growth and undisputed client leadership strategy

Client Acquisitions Programme

·         Client Acquisitions Programme established and accounts gaining momentum to reach OCEO status

·         Drive enabling account activity – drawing on C&I capabilities and value

·         Account plans include digital bold plays – at least one digital bold play per account that can be commercialized within the financial year

Transition: Audit to Advisory

·         Oversights of A2R Transition Programme and transition accounts gaining momentum

·         Manage Transition Senior Manager and support provided to A2R accounts

·         Transition plans include digital bold plays - at least one digital bold play that can be commercialized within the financial year post audit

 

Technical and Behavioural Competencies:

 

·         Authority in field with in-depth functional and business knowledge

·         Excellent leadership skills

·         Proven ability to develop strategy for area of expertise

·         Experienced in successful oversight and execution of complex projects

·         Recognised as a skilled presenter in internal and external for a

·         Excellent report writing skills

·         Excellent financial knowledge

·         Exceptional communication skills, both written and verbal

·         Dynamic interpersonal and relationship building skills

·         Superior mentorship and coaching ability with desire to develop self and others

·         Robust client delivery focus

·         Highly adaptable, managing change and ambiguity with ease

·         Focus on quality and risk

·         Comprehensive complex problem solving ability

·         Exceptional business acumen

 

 

 

 

 

 

Leadership Capabilities

 

Living our Purpose - Acts as a role model and inspires others to embrace and live our purpose and values

Competitive Edge - Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement

Influence - Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact

Performance drive - Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders

Strategic direction - Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives

Talent development - Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams

Inspirational leadership - Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others

 

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

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