Internal Clients Services - Independence - Manager

  • 20 Woodlands Dr, Woodlands, Sandton, 2080, South Africa
  • Full-time

Company Description

Deloitte is the largest private professional services network in the world. Every day, approximately 264,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters. Click here to read more about Deloitte.  

About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 
- Human resources 
- Information technology 
- Risk, Independence & Legal 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

Job Description

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

Responsible for the following functions:

  • Employee Personal Independence Monitoring

  • Employee Personal Independence Inspection & Testing

  • Client Conflict Checks

  • Third Party Business Relationship Checks

  • Employee Independence Declarations

  • Audit Client & Group Structure Verification

  • Client & Engagement Acceptance

  • Consultations

  • Employee Training & Learning, etc.

Qualifications & Experience Required

Relevant degree of equivalent.

7 years’ working experience within the relevant function

 Knowledge of the applicable regulatory bodies (IFAC/SEC/PCAOB etc.) applicable to the audit environment would be an advantage.

Knowledge of risk and independence aspects affecting the audit environment would be an advantage.

Knowledge of relevant Deloitte Policy Manuals on Independence, Conflict of Interest, Know Your Client etc. would be an advantage (if you are a Deloitte internal candidate)
Hands-on independence/risk management experience and a good understanding of independence/risk management in a professional services environment and the application of risk management methodologies would be an advantage.
Quality management experience in a professional services environment.
Project management experience - previous work experience in any of the following areas would be useful:

  • Business requirement specifications

  • System development

  • End-user testing

High computer literacy, with solid working experience in Microsoft Office (Outlook, Word, PowerPoint, Excel). Experience in the Microsoft Client Relationship Management (CRM) System would be an advantage

Managing teams

Preferred Qualifications and Experience

2 years at Senior Consultant level within the function

To succeed in this role, you must be a dynamic individual with highly developed interpersonal skills. In addition, you must possess the following:

  • Project experience, to understand the dynamics of the project environment and the related issues.

  • Strong process-based mind-set and the ability to design and implement effective processes.

  • Strong personal attributes relating to discipline, meticulous attention to detail, assertiveness, change and getting things done.

  • Ability to work in a fast-paced, dynamic and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.

Key Performance Areas:

Strategic Impact

  • Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s

  • Manages the implementation of the strategic imperatives in line with service area strategy.

Budgets and Forecast

  • Provides input into annual budget to superior for drafting of budget for Service Area

  • Manages expenditure within team and ensures time and expenses are submitted weekly

Differentiators for this specific role

Responsibilities may include any of the following functions or a combination:

Managing a team of Risk Analysts in applicable functions.

Global Independence Monitoring

  • Personal Independence monitoring though the Deloitte Global Independence Monitoring system (GIMS).

Personal Independence Inspection & Testing

  • Responsibility for conducting Independence Inspections on Leadership / Management employees within the firm.

  • Preparing quality feedback and reports with supporting schedules / documents.

Independence Declarations

  • Update, monitor and review of independence declarations.

  • Effective and efficient planning of annual independence process and adequately coordinating the roll out process firm wide and deliver good quality reports and timeously reporting

Audit Client & Group Structure Verification and Monitoring

  • Manage the internal validation process effectively and deliver high quality work deliverables and reports. Manage updates to the internal system effectively and resolve any issues promptly.


  • Conducting Risk / Independence consultations based on regulatory requirements i.e. IESBA, Companies Act., Deloitte Policy Manuals etc.

Employee Training & Learning

  • Update, develop and conduct independence learning for staff and new direct entry partners/directors and presentations to relevant parties and to ensure that learning programs are rolled out to partners/managers and staff.

Conflict Checks

  • Managing a team of Risk Analysts and ensuring teams output is accurate, complete and completed in a prompt manner.

  • Ascertaining conflict checks have been researched in detail to ensure the correct conclusion is reached.

  • Compiling statistics and reports.

International Conflict Checks

  • Confirming the accuracy and timely performance of international conflict checks by the team as required.

Client acceptance and continuance

  • Managing a team of Risk Analysts and ensuring timely processing and reviewing “Know your client” procedures.

  • Supervising ad-hoc tasks related to client acceptance and continuance checks and processes.

  • Compiling statistics and reports.


  • Provide daily support, direction and supervision to the team of Risk Analysts/Assistant Managers.

  • Monthly reporting of relevant area, the team and their performance.

  • Conducting appraisals and KPC’s of junior professional staff periodically.

  • Policy drafting, reviewing and maintenance.

  • Undertaking various projects, ad-hoc projects & responsibilities as dictated by the DOI/Deputy DOI/Take-On and Conflicts Leader.

Key Competencies required / Talent Standards Capabilities:

Leadership / Behavioural Capabilities

  • Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

  • Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

  • Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders

  • Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

  • Talent development - Develops high-performing people and teams through challenging and meaningful opportunities

Professional Capabilities

  • Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

  • Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals

  • Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work

  • Solves problems - Identifies and solves problems objectively using analysis, experience and judgment

  • Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed

  • Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

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