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About the Division 

The value that Deloitte Risk Advisory Africa creates for organisations is synonymous with operational excellence. Our five business areas work in unison to provide integrated solutions unique to the organisational requirements of any business.   

Deloitte Cyber Risk Services provides industry-tailored solutions, using demonstrated methodologies and tools in a consistent manner, with the goal of enabling on-going, secure, and reliable operations across the enterprise.

What impact will you make? 

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job 

Supports service / business area leadership in the implementation of strategic plan through the effective management of team/s

Qualifications & Experience Required

• Postgraduate qualification (relevant to Service Area / Business Management, etc.) 
• Attainment of other professional qualifications in addition to CISA e.g. CRISC, CGEIT. CISM, PASA, Prince2, +relevant CPE; Successful completion of MADC

Preferred

• 7 years’ working experience 
• 5 years in a client facing role; 3 of these in a management role
• 5-7 years Internal Audit/IT Audit experience in the financial services and insurance industry at a minimum
• Experience in business process and controls

Technical Competencies

• Expertise in field with excellent industry and business knowledge
• Strong business acumen 
• Demonstrated leadership skills
• Sales and negotiation skills
• Ability to manage and execute projects
• Demonstrated execution of complex projects to profitable outcomes
• Skilled in drafting and presenting client proposals
• Excellent report writing skills
• Good financial knowledge

 Specialised Competencies

• Effectively defines the type of assurance engagement to be performed and aligns internal and external stakeholders accordingly
• Applies professional judgement to control observations and deficiencies, in line with appropriate deficiency evaluation frameworks
• Helps client translate results of assurance engagements reports into prioritized decisions to enhance the alignment between assurance process and overall client’s strategic goals

 Knows the Business and the Industry:

Behavioural Competencies

• Exceptional communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Sound mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Highly adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Sound problem solving ability

Key Performance Areas

Strategic Impact:

• Support the implementation of strategy of the Service Line / Business Area in relation to specific area of expertise
• Implement the strategy within area of responsibility by conforming to plans set by leadership in all engagements / projects including:
  • Revenue targets
  • Talent management
  • Communication to teams
  •  Tracking of plans in engagements / projects 
• Actively identify sales opportunities in broader market
• Contribute to preparation of proposals/tenders and presentations
• Participate in sales presentations and client negotiation teams for new and retained business
• Grow market network with key players and build long-term relationships
• Build relationships across Deloitte  service lines for cross-selling opportunities and combined engagement pursuits
• Identify innovative solutions on projects / engagements to enhance / renew service offerings to client

Drive own client portfolio and profitable book of business (depending on SL/BU)

 Client Impact: External / Internal:

• Maintain high level oversight of  client engagements / projects
• Form appropriate judgements based on careful analysis to make sound business decisions on engagements / projects
• Develop productive, credible and trusting relationships with key players and their teams during assignments / projects
• Build a network of senior-level internal relationships across Deloitte to understand other business unit offerings and to market own area
• Establish and maintain strong  relationships with external business leaders across industries
• Contribute to thought leadership and share knowledge and expertise with clients, colleagues and teams

 Operational Effectiveness:

• Communicate detail of SLA’s to teams and maintain high level monitoring of adherence by all parties
• Manage engagement/project risk through supervision of completion of required documentation and processes as mandated by RIL, as well as risk to client confidentiality
• Lead / manage complex client engagements and maintain high level oversight of all engagements / projects within sphere of responsibility
• Meet regularly with clients and teams to understand issues, anticipate needs and address these
• Consistently drive improvement on deliverables through effective leadership
• Keep SL/BU leadership updated on status of all assignments
• Communicate need for any changes in engagement / project plan to relevant leadership and obtain agreement for relevant  amendments
• Provide ongoing communication to teams on status of engagement / project, changes, achievements, etc.
• Drive Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

Development/Growth of Team:

• Mentor and develop team members and counselees on an ongoing basis
• Empower managers through appropriate delegation of work
• Develop close working relationships with key talent
• Maintain dynamic succession plans for every critical resource, depending on the profile / need expertise
• Maintain own development and knowledge in specialised area and business
• Demonstrate commitment to transformation agenda of the firm
• Provide consistent recognition and encouragement to teams and lead by example

Budgets/Profitability:

• Resource engagement teams with  suitable talent, balancing correct levels and numbers and recruiting as necessary
• Manage margins effectively through accurate budgeting,  pricing and profitability management on engagements
• Monitor that time and expenses to engagements are recorded and submitted weekly
• Oversee WIP on projects / engagements and ensure billings are timeously done and collections followed up

(May) negotiate pricing for engagements to ensure profitability whilst maintaining client interests