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About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 
- Human resources 
- Information technology 
- Marketing and Communications 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

Main Purpose of Job:

The person is responsible for supporting the Team Leader in managing the Deloitte Greenhouse™. He/she is a client service professional and the first point of contact for the facility, and is therefore a brand ambassador for the Deloitte Greenhouse™. This role is also responsible for all operational daily activities and running of facilities processes as well as logistics involved with client bookings and actual client sessions.

Qualifications & Experience

Required

University Degree is desirable or Events/ Communication Management Diploma
2 years of events management experience in a corporate environment

Preferred

Degree
3 years’ at Junior Consultant level within the function

Key Performance Areas:

Strategic Impact

• Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives

• Supports management in the implementation of change initiatives as directed

• Develops relationships with peer group in the client business to understand their business

• Participates in team efforts to find solutions to address issues in area of expertise that may enhance / renew service offerings to client

   

  Budgets & Profitability

• Effective use of time, equipment and resources

Differentiators for this specific role

• Pre Event

• Inform the LCSP with any details of client booking enquiries received

• Coordinate the regional Deloitte Greenhouse™ calendar using Salesforce to ensure cohesion and eliminate conflicts

• Send booking confirmations to clients and set up design meetings with experience team (facilitator/s, artist, cyber guru, caterer, photographer, videographer & other vendors) – In the absence of a Deloitte facilitator, take client brief, brief and coordinate experience team

• Make sure that each engagement with a client is a new and fresh experience

• Set up times for dry-runs, ensuring all key stakeholders are present (client, account team & experience team)

• Note & order catering & any other requirements in accordance with client requirements (food, beverages, toys, props, tech etc.)

• Support facilitation team with room set up, artwork content and any additional session requirements

During Event

• Arrive an hour before the event starts

• Deliver concierge-like entry process to guests

• Ensure a successful client experience in the Deloitte Greenhouse™

• Coordinate catering and bartender staff on event day

• Ensure that all suppliers and team members are accurately briefed to ensure that client expectations are reached/exceeded.

General Administration

• Send all vendor invoices for timeous payment to Finance Assistant

• Keeping up to date files and records for each event

• Send detailed breakdown of expenses incurred for general maintenance of Greenhouse to Finance Assistant

• Make certain that the facility is impeccable at all times, including the garden.

   

General duties:
 

• Operationally manage the daily running & upkeep of the facility

• Work with caterers to design and create fresh innovative menus

• Stock management and ordering of Greenhouse™ items (refreshments, stationery, sweets etc.)

• Ensure Greenhouse™ sessions are executed to the highest level of excellence

• Continue to improve the facility through regular maintenance checks and inform the GH leader

• Undertake other ad hoc duties as may be reasonably required from time to time

• Effective management of the experience team (Facility Assistant & Greenhouse Cyber Guru)

• Support and develop support staff in the capacity of Experience Architect, and support to Team Leader

• Work closely with office maintenance teams, as well as other Deloitte teams (reception, events)

• Manage mailbox for enquiries and respond to all requests within 24 hours

• Identifying operational processes, working with Team Leader to implement and follow processes

   

  Key Competencies required / Talent Standards Capabilities:

   

  Leadership Capabilities

   

  Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact

  Influence - Actively focuses on developing effective communication and relationship-building skills

  Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track

  Strategic direction - Understands how their daily work contributes to the priorities of the team and the business

  Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

   

  Professional Capabilities:

   

  Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

  Manages to results:   Takes responsibility for assigned areas and contributes to the successful realization of common goals

  Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work

  Solves problems: Identifies and solves problems objectively using analysis, experience and judgment

  Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed

  Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

   

  Technical Competencies

   

• Basic technical knowledge in specific functional area

• Basic skills in analysis and report writing

• Experience in drafting of professional presentations and reports for review

• Proficient in MS Office suite

• Basic financial knowledge and understanding

Behavioural Competencies

• Good communication skills, both written and verbal

• Interpersonal and relationship building skills

• Desire to develop self

• Client delivery focus

• Adaptable

• Focus on quality and awareness of risk

• Problem solving ability

• Basic business acumen

   

  *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.