Operations - Office Manager

  • R. dos Desportistas, Maputo, Mozambique
  • Full-time

Company Description

Deloitte is the largest private professional services network in the world. Every day, approximately 264,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters. Click here to read more about Deloitte.  

About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

Job Description

What Impact Will You Make?  

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Role Summary

The Office Manager has overall responsibility for driving the attainment of the Business Unit’s strategy and operational goals. The key expectations are set out below: 

Driving strategy:

  • Plan the annual strategy retreat and work with the Business Unit Leadership to develop/review the short, medium and long term strategy
  • Monitor strategy implementation across the Unit and report progress
  • Organize periodic meetings to discuss progress report with responsibility owners
  • Follow up on action plans with unit champions and provide timely updates to Manager & Partners
  • Work with Client & Industries on go-to market strategies and coordinate marketing opportunities
  • Gather intelligence and carry out periodic research on changes in the market place and impact on laid down strategies
  • Perform other related duties as may be assigned or connected with any of the above tasks 

 Management reporting:

  • Prepare annual financial budget/forecast and provide budget owners with approved budget
  • Ensure timely provision of periodic financial reports for decision making
  • Monitor expenditure and spending, and ensure they are in line with budget
  • Ensure weekly and accurate time reporting of employees
  • Monitor collection and ensure agreed payment terms are complied with engagement team and clients weekly report on debtors collection, fee notes raised and fee note reconciliation
  • Perform other related duties as may be assigned or connected with any of the above tasks 

Administrative role:

  • Supervise the Executive Assistant and Administrative Officers in the Unit
  • Develop and carry out an efficient documentation and filing system
  • Organize and coordinate Unit programmes and events
  • Produce and distribute correspondence memos, letters and forms and maintain clients contact database
  • Oversee and administer the day-to-day activities of the office; develop procedures, and systems which ensure productive and efficient office operations
  • Performs research and analysis on specific issues, as required, and independently prepare non-routine letters and/or reports, which may be highly sensitive and confidential in nature
  • Oversee and facilitate resources management, administration procedures and documentation for the function.
  • Perform other related duties as may be assigned or connected with any of the above tasks 


Qualifications & Experience Required

  • Must have graduated from a recognized University/Polytechnic in Project Management, Secretariat Administration, Law or Social Sciences
  • Must speak and write, with proficiency, Portuguese and English 
  • Must be competent in the use of MS office applications (Outlook, Word, Excel and PowerPoint) and be social media savvy.
  • Must possess basic accounting skills, excellent communication, presentation and project management skills with minimum of 5 years’ experience
  • Must have great team spirit and high personal impact
  • Knowledge of SAP and/or similar applications will be an added advantage
  • Must be available to integrate a dynamic team and be eager to acquire new knowledge
  • Must be Mozambican nationality
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