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About the Division
Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete.

Our Technology professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions.

Click here to read more about Deloitte Consulting. 

Key Performance areas

Strategic Impact

• Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables

• Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising

• Seeks to identify additional sales opportunities in client business

• Assists in the preparation of proposals/tenders and presentations on request

• Is a support resource in planning of sales presentations and client negotiation teams for new and retained business

• Develops market network in business and builds relationships that generate leads

• Builds relationships across Deloitte  service lines to understand broader offerings and seeks opportunities for cross-selling

• Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client

  • Client Impact: External / Internal

• Manages day-to-day deliverables of team on   client engagements / projects

• Proactively identifies client service and  technical issues and implements resolutions to address these

• Develops productive working relationships with client teams

• Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area

• Establishes and maintains good working  relationships with external clients across industries

• Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams

  • Operational Effectiveness

• Leads  delivery of team based on the SLA and identifies and addresses any areas of concern in outputs

• Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times

• Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary

• Meets regularly with client and client teams to understand issues, anticipate needs and address these

• Keeps Senior Manager updated on status of engagement 

• Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client

• Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.

• Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

  • Development/Growth of Team

• Shares expertise and knowledge with team members and counselees on an ongoing basis

• Develops good working relationships with key talent in team

• Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount

• Maintains own development and knowledge in specialised area

  • Budgets / Profitability

• Manages engagement budget through accurate budgeting,  cost control and profitability management

• Monitors that time and expenses on engagement are accurately recorded and submitted weekly

• Manages WIP on engagement and ensures billings are timeously done and collections followed up

  • Specialized Competencies

• Monitoring Delivery

• People management and mentorship

• KPI measurement monitoring and reporting

• Resource managing and scheduling (Analytical/Decision Making capabilities 

• Customer orientation and responsiveness 

Leadership / Behavioural Capabilities

• Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

• Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

• Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders

• Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

• Talent development - Develops high-performing people and teams through challenging and meaningful opportunities

Cross-Consulting Capabilities

• Delivery Excellence - Ability to plan and execute a project to deliver a superior client experience

• Knows the Business and Sector - Ability to comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices

• Analytical Thinking & Problem Solving - Ability to identify and solve problems objectively using analysis, experience and judgment

• Financial Acumen - Ability to incorporate financial information when evaluating business opportunities and making recommendations

• Executive Presence - Ability to develop relationships, establish credibility with and instill confidence in clients

• Global Mindset - Ability to leverage cross-geography insights and practitioners to enhance client service delivery

• Business-Technology Acumen - Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients

Qualifications & Experience required

Required

• Degree in Information Technology

• 10 years working experience

Preferred

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)

• 10 years working experience

• Certified in relevant SME field

Key Competencies required:

Technical Competencies

• Expert in field with sound industry and business knowledge

• Demonstrated leadership skills

• Sales skills

• Proven ability to manage and execute projects

• Experience in drafting and presenting client proposals

• Excellent report writing skills

• Good financial knowledge

• Sound business acumen

• Continuously embrace and keep up-to-date with SAP technology such as SAP HANA, SAPUI5, Fiori, HCI, HCP, etc.

• Work closely with other SAP Functional Specialists to deliver & maintain SAP functionalities

• Develop strategy roadmaps using accepted best practices and proactively look for continues improvement opportunities.

• Provides SAP BASIS planning & support for projects & operations. Adhere to SAP design principles & technical architecture standards.

Behavioural Competencies

• Excellent communication skills, both written and verbal

• Effective interpersonal and relationship building skills

• Good mentorship and coaching ability with desire to develop self and others

• Strong client delivery focus

• Adaptable, managing change and ambiguity with ease

• Focus on quality and risk

• Sound problem solving ability