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About the Division

Because the risk landscape remains volatile, uncertain and complex—with increasing demands from clients and greater scrutiny from regulators, legislators and other governmental authorities—Deloitte continues to focus relentlessly on quality and risk management (QRM), actively monitoring, strengthening and improving its risk procedures, and promoting a culture where professionals learn from others’ experiences. 

Many risks, if they materialized, could impact our ability to achieve our business strategies—including the protection of our reputation and brand, and global delivery of consistent, high-quality services. The Quality and Risk Management business was designed to proactively identify, manage, monitor and respond to risks. This includes management of processes to analyze the internal and external environment for developments that could impact Deloitte’s risk exposure, and identify and respond to emerging trends that could affect the Deloitte network’s resiliency to those risks.

An exciting opportunity exists for a manager to become part of the Central Quality & Risk Management team in Consulting (QRM). We are looking for an individual who is solutions- and process-focused and has strong multi-tasking skills, and who wants to be part of a diverse and dynamic team. This position will provide a great opportunity to play a vital role in enabling Deloitte to serve its clients whilst managing risk and protecting our reputation and brand.

This position plays an integral and visible role within the firm – The Independence & Conflict, Business Relationship and Take-on Process Advisor is responsible for providing critical support to the firm and its practitioners in respect of all independence & conflict matters – both personal- and client-related – all aspects related to business relationships – both marketplace and vendor type relationships – and all Consulting take-on processes.  

The role offers a unique opportunity to work with individuals at all levels across the firm, providing technical advice and guidance in respect of independence & conflict, business relationship matters and take-on processes to ensure individuals maintain their and the firm’s independence. You will also be involved in the following:

• The implementation of new independence & conflict policies;
• The monitoring our Business Relationship Management and Independence & Conflict systems;
• Improving the efficiency and effectiveness of our systems and processes; and
• Educating the practice on key independence & conflict, business relationship and take-on processes and systems.

You will have regular exposure to the most senior levels of the firm's management, including high visibility among the senior partners of the business as well as contacts across the global Deloitte network (DTTL). In addition, the role offers opportunities to work collaboratively with other Risk Management groups across the local QRM community.

Given the importance of independence & conflict, marketplace/vendor business relationships and take-on processes as well as the increased scope and focus of our regulators, this role offers exciting opportunities for the right person whilst gaining and broadening an understanding of auditor independence requirements.

Key Performance Area's

Independence & Conflict,  Business Relationships and Take-on Process

• Broad understanding of the different service and product offerings in the Consulting business, and their inherent risks, independence & conflict constraints, and take-on process requirements.
• Support engagement teams with Independence & Conflict, Business Partnering and Take-on process related queries.
• Developing and maintaining independence & conflict, business partnering and take-on materials related to policy, processes and guidance, as hosted on the QRM SharePoint site and as required for Consulting-wide training and distribution.
• Overseeing and monitoring the Consulting Business Relationship Management, Independence & Conflict and Take-on systems, processes and procedures ensuring that we meet our requirements and deliver quality at the highest levels.
• Provide operational support in various initiatives related to independence & conflict, business partnering and take-on process matters, including ongoing process refinements and system changes/ re-development.
• Educating and raising awareness of existing and new independence & conflict, business partnering and take-on process requirements for partners and professional staff.
• Working closely with the central Risk, Independence and Legal (RIL) team to address independence & conflict, business collaborating and take-on process issues.
• Responding to requests and findings from our central RIL team and ensuring implementation of any proposed actions.

Independence & Conflict

• Interpreting, applying and providing technical advice on independence & conflict policies and regulation for Consulting partners and professional staff at all levels within the business, and for all services and clients within the business.
• Manage the Annual Independence Declaration process for Consulting – evaluating all findings and reporting to the central RIL team.
• Manage the Independence Due Diligence work Stream for Acquisitions.
• Support the Risk Intelligence Manager with Client & Engagement Acceptance Testing of Restricted Entities.

Business Relationships

• Managing the work streams related to business relationships, delivering high quality outputs within agreed timescales.
• Manage the tracking, consultations, approvals and reporting of the business-partnering portfolio and presenting the findings at Leadco on a monthly basis.

Take-on Process

• Be the custodian for the Consulting Take-on processes (Clients and Opportunities/ Engagements).
• Working with the central RIL team as well as the central Phoenix team on Consulting Client and Engagement take-on processes.

Leadership / Behavioural Capabilities 

• Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
• Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
• Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
• Talent development - Develops high-performing people and teams through challenging and meaningful opportunities

Technical Capabilities 

• High computer literacy, with solid working experience in Microsoft Office (Outlook and Word; advanced Excel would be an advantage).
• Management consulting and/or project management experience would be useful.
• Experience in compliance management and governance.
• Excellent written and verbal business communication skills and an excellent proficiency in English – written & oral.
• Excellent inter-personal skills, including facilitation and presentation skills.

Qualifications & Experience required

• Relevant business-related tertiary qualification
• CA(SA)  qualification would be an advantage
• A compliance, risk, audit, legal or independence & conflict background
• Professional service delivery experience 
• Understanding of a regulatory environment and ability to interpret and apply technical rules in a practical way
• Experience in working in a Deloitte Risk Management environment or in a Deloitte Consulting or Audit service delivery team is advantageous
• Previous knowledge of independence & conflict regulations is advantageous 

* Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.