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About the Division 

Our Assurance services go beyond merely meeting statutory requirements. We help our clients perform better and achieve their business objectives. We listen to their needs, think about the business implications and tailor our approach accordingly.  

Main Purpose of Job

To support service / business area leadership in the implementation of strategic plan through the effective management of team/s

Qualifications & Experience required

·         Minimum Qualifications - Registered CA

·         Minimum 7 years working experience in Insurance/Financial Services

·         Desired - 5 years in a client facing role, 3 of these in management role

What you’ll do / Specialized Competencies

·         Audit Business development of the top tier insurers

·         Delivering on challenging audit engagements across the insurance industry

·         Sustain Profitability

·         Proactively contribute to the business strategies of the firm in all aspects

·         Talent Management

·         Risk and quality Management

Key Performance areas

Strategic Impact

• Supports the implementation of strategy of the Service Line / Business Area in relation to specific area of expertise
• Implements the strategy within area of responsibility by conforming to plans set by leadership in all engagements / projects including:
  • Revenue targets
  • Talent management
  • Communication to teams
  • Tracking of plans in engagements / projects 
• Actively identifies sales opportunities in broader market
• Contributes to preparation of proposals/tenders and presentations
• Participates in sales presentations and client negotiation teams for new and retained business
• Grows market network with key players and builds long-term relationships
• Builds relationships across Deloitte service lines for cross-selling opportunities and combined engagement pursuits
• Identifies innovative solutions on projects / engagements to enhance / renew service offerings to client
• Drives own client portfolio and profitable book of business (depending on SL/BU)

Client Impact: External / Internal

• Maintains high level oversight of client engagements / projects
• Forms appropriate judgements based on careful analysis to makes sound business decisions on engagements / projects
• Develops productive, credible and trusting relationships with key players and their teams during assignments / projects
• Builds a network of senior-level internal relationships across Deloitte to understand other business unit offerings and to market own area
• Establishes and maintains strong relationships with external business leaders across industries
• Contributes to thought leadership and shares knowledge and expertise with clients, colleagues and teams

Operational Effectiveness

• Communicates detail of SLA’s to teams and maintains high level monitoring of adherence by all parties
• Manages engagement/project risk through supervision of completion of required documentation and processes as mandated by RIL, as well as risk to client confidentiality
• Leads / manages complex client engagements and maintains high level oversight of all engagements / projects within sphere of responsibility
• Meets regularly with clients and teams to understand issues, anticipate needs and address these
• Consistently drives improvement on deliverables through effective leadership
• Keeps SL/BU leadership updated on status of all assignments
• Communicates need for any changes in engagement / project plan to relevant leadership and obtains agreement for relevant amendments
• Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
• Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development

Development/Growth of Team

• Mentors and develops team members and counselees on an ongoing basis
• Empowers managers through appropriate delegation of work
• Develops close working relationships with key talent
• Maintains dynamic succession plans for every critical resource, depending on the profile / need expertise
• Maintains own development and knowledge in specialised area and business

·         Demonstrates commitment to transformation agenda of the firm

Provides consistent recognition and encouragement to teams and leads by example

Budgets / Profitability

• Resources engagement teams with suitable talent, balancing correct levels and numbers and recruiting as necessary
• Manages margins effectively through accurate budgeting, pricing and profitability management on engagements
• Monitors that time and expenses to engagements are recorded and submitted weekly
• Oversees WIP on projects / engagements and ensures billings are timeously done and collections followed up
• (May) negotiate pricing for engagements to ensure profitability whilst maintaining client interests

Your role as a leader

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. In addition to living our purpose, Managers across our organization:

·         Develop high-performing people and teams through challenging and meaningful opportunities

·         Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders

·         Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

·         Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction

Leadership / Behavioural Capabilities

·         Living our Purpose - Fosters broad commitment to our purpose and values; inspires peers and teams to make an impact that matters

·         Competitive Edge - Anticipates market and competitor trends to develop and deliver bold and innovative solutions that differentiate Deloitte with clients

·         Influence - Builds long-term, trust-based relationships with senior stakeholders and influencers, and uses highly developed influencing skills to drive impact, often in complex situations

·         Performance drive - Builds a high performance culture by cultivating individual and team strengths; drives outstanding client service, often through large cross-business and/or cross-border teams

·         Strategic direction - Sets & communicates strategic direction, excites people around the vision and goals and aligns diverse, cross-functional and cross-border teams to achieve success

·         Talent development - Manages the development of a strong pipeline of talent for current/ future success; owns and drives a talent experience that differentiates Deloitte

·         Inspirational Leadership - Leads from the front, acting as an exemplary role model for leaders at all levels; promotes a strong sense of loyalty and followership and energizes others to act