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About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

•Human resources

•Information technology

•Marketing and Communications

•Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job:

To provide engagement management knowledge for the entire project management team(s) by assisting with initiating and controlling organization and logistical aspects of projects.

Qualifications & Experience

Required

Degree in relevant function

1 years’ working experience Business Management

Extensive knowledge of databases

Preferred

Degree with 3 years’ experience

A qualification in ICT will be advantageous

3 years’ at Consultant level within the function

Key Competencies Required:

Strategic Impact

Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives

Budgets / Profitability

Effective use of time, equipment and resources

Differentiators for this specific role

Assist in the development and implementation of an Induction strategy and campaign:

• Develop and implement the KM marketing strategy and campaign and liaise with the KM Team, Communication Team and related stakeholders in this regard

• Quarterly refresh of the KMMS and campaign and implement related activities

• Create a Knowledge Management Marketing representatives forum in all revenue generating business units across the firm who can support the implementation of the KMMS

• Ongoing review and refresh of the KM Services Portfolio or brochure

Extensive support in the implementation of the Deloitte Africa Knowledge management strategy

• Manage the end-to-end process flow of the Knowledge management strategy across service lines

• Provide extensive support and guide the implementation and use of MSTeams and Knowledge management tools

• Liaison with GIS and related stakeholders iro the ICT components of the KM Strategy

• Manage the various KM representatives in Service Lines

Managing the increased usage of research databases and tools:

Global liaison

• Ensure subscribers have access to databases at all times i.e. access is functionable

• Ensure Research tools are utilized in an increasing manner

• Ensure that subscribers are aware of the process to access and utilize databases

• Ongoing liaison and communication with CoS and LCSP’s to ensure the development of customized and bespoke research tools for Service Lines e.g. How can Statista support EN&I?

Administrating and managing KX Africa Portal and support to Deloitte Global iro KX:

Global liaison

• Review and refresh KX Africa Portal

• Draft and develop a strategy for knowledge flow between Knowledge management and communication and digital team

• Identify new content for KX Africa and populate KX Africa accordingly

• Create awareness around Knowledge management initiatives iro Global initiatives

• Manage and support initiatives around Search Optimisation

Managing MFS1 communication and process:

Global liaison

• Develop and implement a strategy to change the culture of the Firm iro MFS1

• Develop and implement a communications strategy around MFS1

• Liaise with Global regarding MFS1

• Develop and implement a strategy to ensure MFS1 is managed in a timely and proactive manner

• Issues resolution with project stakeholders

• Automated process for MFS1 included

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life

Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders

Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results

Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities

Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems: Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.