instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

As a Coordinator Fraud Analyst, you will be responsible for identifying, investigating, and preventing fraudulent activity across customer orders and transactions. The role involves analyzing transactional data, detecting suspicious patterns or behaviors, conducting investigations into potential fraud cases, and supporting the implementation of fraud prevention measures designed to mitigate financial and operational risk.

Day-to-Day Responsibilities

• Analyze transaction and order data to identify potential fraudulent activity, including suspicious orders, chargebacks, refunds, and unusual transaction patterns.
• Investigate suspected fraudulent transactions to determine root causes, identify fraud trends, and support measures to prevent recurrence.
• Support the development and implementation of fraud prevention controls, processes, and strategies aimed at minimizing financial and operational losses.
• Review customer accounts and activity for indicators of fraud, including account takeover, identity theft, and other suspicious behavior.
• Collaborate with relevant internal teams to share fraud-related insights, escalate identified risks, and contribute to the development of effective fraud prevention policies and procedures.
• Monitor emerging fraud trends, industry developments, and evolving fraud techniques, and recommend relevant best practices for implementation within existing processes.
• Prepare and present regular fraud-related reports and analysis to management, including key trends, fraud volumes, prevention outcomes, and relevant performance indicators.

• Bachelor’s degree in Business Administration, Finance, or a related field
• Minimum 2 years of experience in fraud prevention or 3 years in customer operations, preferably in an e-commerce or online payments environment.
• Strong communication skills in English and Arabic, both verbal and written
• Knowledge of fraud prevention tools and technologies, including fraud detection systems, data analysis tools, and chargeback management systems.

What you will bring

• Strong analytical skills with the ability to interpret complex data sets and identify patterns and trends.
• Excellent communication skills, both written and verbal, with the ability to present complex information to a non-technical audience.
• Exceptional problem-solving and conflict resolution skills.