Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Your role is to work closely with our Marketing Team to ensure the execution of projects goes as smoothly as possible. 

What’s On Your Plate?

• Own end-to-end management of CRM campaigns across all channels (push notifications, email, SMS, and in-app), including proactively collecting briefs from internal stakeholders on time, leading content creation in both English and Arabic, and coordinating with the CRM team to take campaigns live. Take full ownership of the briefing process to ensure all teams submit their campaign requests within agreed deadlines.

• Support local advertising, promotional campaigns and event management as per the department and brand guidelines and budget.

• Ensure that talabat is well-positioned as a brand in the local market and reaches the right audience to optimize market share.

•  Set communication to the right audience in the customer funnel.

• Support the Marketing Manager in launching and briefing talabat pro campaigns across different channels (CRM, social media, digital, and offline), including preparing campaign briefs, coordinating with relevant teams, and ensuring timely execution of any new ventures in progress.

• Set up templates and processes for requesting marketing support for new verticals.

• Coordinate with other internal functions within the Marketing department as well as cross functions like PR & Comms, Sales, and the regional creative team.

• Prepare and own the following performance reports : 

       - Competitive landscape - Weekly

       - Active campaign performance report including KPIs (open rates, CTR, conversions)

• Responsible for the Communication:

       - CRM:  Push notification and Email 

• A minimum of 1 year of working experience in Marketing.

• Bachelor's degree in marketing or equivalent. 

• Fluent in English & Arabic, with the ability to write content in Arabic across all channels (CRM, social media, digital) — this is a must-have requirement.

• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate.

• Strong organizational and project management skills, with the ability to manage multiple campaigns simultaneously under tight deadlines. 

• Analytical and comfortable with numbers (Proficiency in MS Excel is a plus)