A foodora, a Delivery Hero Group része, mely a világ úttörő kézbesítési platformja. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk– gyorsan, egyszerűen és egészen az ajtóig. Világszerte több, mint 70 országban működünk. A Delivery Hero Group székhelye Berlinben, Németországban található, továbbá 2017 óta szerepel a frankfurti tőzsdén, és az MDAX tőzsdeindex része.

We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.
Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!
This role focuses on managing IT services, resolving complex technical issues for our end users, and supporting video/audio conferencing technologies for onsite and remote events.

• Provide onsite and remote IT support (Windows/Mac, accounts, workstations, software setup).
• Diagnose and resolve incidents across hardware, software, networking, printers, and audio/visual setups.
• Manage IT assets and deployments (MDM: JAMF, Intune), access management (Okta, SailPoint IIQ), and contribute to governance/compliance.
• Ensure smooth onboarding and offboarding, and maintain KPIs/SLAs for IT service performance.
• Collaborate with infrastructure and senior IT team members on projects, process improvements, and automation

• Minimum of 1 year of experience in helpdesk or 1st-level support, with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
• Strong troubleshooting skills for hardware and enterprise IT software.
• Ability to work independently and own issues end-to-end.
• High service orientation and excellent customer service skills.
• Strong English and Hungarian communication skills (verbal & written).

Nice-to-Have Skills:

• JIRA & Confluence usage
• Configuration management through MDM deployment
• JAMF, Intune, Slack, and Google Workspace administration
• Basic IT networking knowledge
• Access administration through Sailpoint IIQ and OKTA