foodora is part of the Delivery Hero Group, the world’s pioneering delivery platform. Our mission is to provide a fantastic ordering experience – fast, simple, and right to your doorstep. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.

We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.
Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!
This role focuses on managing IT services, resolving complex technical issues for our end users, and supporting video/audio conferencing technologies for onsite and remote events.

• Provide onsite and remote IT support (Windows/Mac, accounts, workstations, software setup).
• Diagnose and resolve incidents across hardware, software, networking, printers, and audio/visual setups.
• Manage IT assets and deployments (MDM: JAMF, Intune), access management (Okta, SailPoint IIQ), and contribute to governance/compliance.
• Ensure smooth onboarding and offboarding, and maintain KPIs/SLAs for IT service performance.
• Collaborate with infrastructure and senior IT team members on projects, process improvements, and automation

• Minimum of 1 year of experience in helpdesk or 1st-level support, with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
• Strong troubleshooting skills for hardware and enterprise IT software.
• Ability to work independently and own issues end-to-end.
• High service orientation and excellent customer service skills.
• Strong communication skills (verbal & written).

Nice-to-Have Skills:

• JIRA & Confluence usage
• Configuration management through MDM deployment
• JAMF, Intune, Slack, and Google Workspace administration
• Basic IT networking knowledge
• Access administration through Sailpoint IIQ and OKTA