talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

We are seeking a strategic, analytical, and execution-focused Senior Manager – Performance & Special Projects to lead and scale a high-performing team responsible for driving performance excellence and executing cross-functional strategic initiatives. Reporting directly to the UAE leadership team, this role is pivotal in translating business priorities into action by overseeing the Performance & Special Projects function and acting as a key business partner across departments. The ideal candidate will bring strong leadership capabilities, a collaborative mindset, and the ability to influence stakeholders across all levels of the organization.

What’s On Your Plate?

As Senior Manager, you will drive critical business initiatives, lead a growing team, and collaborate closely with senior stakeholders. Your main responsibilities will span four key areas:

Leadership & Stakeholder Engagement

• Build, lead, and mentor a multidisciplinary team, fostering a culture of performance, accountability, and continuous improvement.

• Serve as the main point of contact for UAE leadership and cross-functional stakeholders on performance and special project topics.

• Influence decision-making by delivering strategic recommendations and ensuring alignment across departments and regional teams.

• Drive collaboration across Logistics, CX, Sales, Marketing, and Finance to ensure successful execution of performance initiatives.

Business Performance:

• Oversee performance reporting frameworks and ensure the delivery of high-quality insights across departments

• Challenge performance against OKRs, functional targets, and budgets, and recommend corrective actions where needed.

• Champion the enhancement of reporting tools, dashboards, and automation initiatives to drive accuracy and scalability.

Advanced Analytics & Strategic Insights

• Lead complex analytical initiatives to uncover root causes behind performance trends and business challenges.

• Translate data into strategic narratives and actionable recommendations for senior leadership.

• Set standards for data integrity, forecasting methodologies, and performance tracking.

• Identify cross-functional opportunities for operational efficiencies and cost savings.

Special Projects & Strategic Initiatives

• Own the end-to-end delivery of high-impact, cross-functional initiatives aligned with country and regional goals.

• Scope and prioritize projects, establish clear KPIs, and ensure timely delivery in partnership with internal and external stakeholders.

• Act as the project sponsor or executive lead, aligning execution with strategic outcomes.

P&L Ownership & Forecasting

• Oversee the country-level P&L related to key operational and strategic functions.

• Lead forecasting and scenario planning processes (daily, monthly, annual) to support decision-making and financial discipline.

• Identify revenue and cost optimization levers and proactively drive initiatives to improve unit economics and profitability.

What Did We Order?

• 8–12 years of experience in performance management, strategy, business operations, or management consulting.

• Proven experience managing and developing high-performing teams with a focus on results and cross-functional collaboration.

• Strong stakeholder management and influencing skills, with experience engaging with senior leadership and cross-market teams.

• Expertise in financial modeling, P&L ownership, and business forecasting.

• Advanced proficiency in data analytics tools (e.g., BigQuery, Tableau, Looker).

• Exceptional communication skills with the ability to distill complexity into clear business recommendations.

• Demonstrated ability to lead change, manage ambiguity, and thrive in a dynamic environment.

• High degree of curiosity, initiative, and ownership.

As part of the talabat team:

• You have the opportunity to be based in our specially designed collaborative work space in City Walk.

• You will also experience exciting opportunities for professional and personal growth and recognition.

• Monthly talabat credit to spend in the app, however you want

• Parental leave

• Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.

• Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.

• Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door

• Take a break in our wellbeing room, music room or take in the views of the Dubai Downtown Skyline on our roof terrace!

• Sponsored healthcare and gym membership