A foodora, a Delivery Hero Group része, mely a világ úttörő kézbesítési platformja. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk– gyorsan, egyszerűen és egészen az ajtóig. Világszerte több, mint 70 országban működünk. A Delivery Hero Group székhelye Berlinben, Németországban található, továbbá 2017 óta szerepel a frankfurti tőzsdén, és az MDAX tőzsdeindex része.

Role Overview:

As a Vendor Experience Specialist (Activation, & Onboarding, KYC/KYB), you will support the daily execution of partner onboarding and compliance workflows. This junior-level role ensures that partners are verified, correctly set up, and smoothly activated on the platform, providing hands-on assistance across multiple steps in the vendor activation journey.

Key Responsibilities:

• Review and collect KYB/KYC documents, flagging incomplete or incorrect submissions.
  Enter and update partner data in internal systems and tools with high accuracy.

• Schedule and coordinate onboarding sessions (platform setup, menu upload, device handoff).

• Support in monitoring partner performance during the first 30-60 days and escalate issues as needed.

• Collaborate with Sales, Logistics, Legal, Account Management and Support teams to ensure smooth handoffs and execution.

• Maintain task trackers and ensure operational SLAs are followed.

• Contribute to internal documentation and FAQs based on recurring partner needs or blockers.

• 1–2 years of experience in administrative support, operations, onboarding, or customer-facing roles.

• High attention to detail and ability to work with structured documentation (KYB/KYC).

• Experience with KYC and KYB is a plus. 

• Comfortable working across systems and tools (Excel, CRM, ticketing platforms and Salesforce).

• Proactive, organized, and collaborative mindset; eager to learn and grow.

• Fluency in English, German and Hungarian preferably.