“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

We are looking for an Rider Payment Analyst to join our growing team in Operations, at the heart of the foodpanda business! Operations at foodpanda aims to improve our customer offering by bringing efficiency and improvements through a data-centric approach. This position sits under Rider Growth / Fleet Health in the local MY market.

• Key Member of the operations vertical and support driving growth in alignment with the country/organizational strategy
• Execute projects with the local and the global team to their maximum potential
• Take ownership of operations excellence improvement initiatives that strengthen our relationships with customers, vendors and riders
• Work with cross functional teams to ensure that Operations is always aligned with the larger vision of the organization
• Hands-on approach and love going into details to better understand and shape solution to our daily operational issue
• Work with the operations team to execute and analyse earnings and payment compensation for Delivery Partners

Who are we looking for?

• You love data and numbers
• Bachelor’s or Master's degree in STEM, Actuarial Science, Economics or Business
• 2-3 years of relevant experience with preferably at least 1-2 years of work experience in high growth startups or tech companies
• Hands-on in SQL (Python is an add-on)
• Flexible and fast learner and able to adapt to fast-paced environments
• You are no stranger to working under pressure, for quick deadlines
• Open-minded and eager to learn even the most minimal detail of the business
• Willing to question the status quo and contribute to ideas when needed
• Attention to detail and focused on producing quality work
• A dynamic personality. Remember, we are a start-up. We are dynamic, therefore you need to be a doer and adapt constantly to many changes